Join our journey to create a new experience for The National Lottery and help us to power change for the greater good.
We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence across Europe which includes Czech Republic, Austria, Greece, Cyprus & Italy.
While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes.
We'll talk a bit more about us further down the page, but for now - let's talk about the role and who we're looking for...
A bit about the role...
The Credit & Collections Manager role oversees the day‑to‑day performance of a fast‑paced Accounts Receivable function. You will lead the team responsible for recovering outstanding balances from retailers, ensuring risks are mitigated and controls are robust, while championing a positive and solution‑driven retailer experience. You will own the end‑to‑end direct debit process for both retailers and subscription customers, providing timely resolutions to issues and supporting continuous process optimisation. As the senior point of contact for the Credit & Collections team, you will drive operational excellence, efficiency, and high‑performance standards, working collaboratively with stakeholders across the business to deliver ongoing improvements.
What you'll be doing...
Technical Responsibilities
· Responsible for the daily activities of the credit & collections function, including but not limited to, overseeing daily banking and cash allocation, reconciliation, credit check referrals, monitoring risk and chasing debt
· Ensuring the team invokes the relevant sanctions for all late payments
· Deliver the quarterly credit forum
· Ensuring adherence to our credit and bond policies at all times
· Ensure Grade of Service KPI's are achieved
· Support with the production of the Finance Operations teams KPI's so management can track performance
· Minimising bad debt exposure
· Review and sign off monthly balance sheet reconciliations
People Leadership & Coaching
Lead, motivate, and develop a high‑performing team to achieve operational and strategic goals
Provide regular coaching, feedback, and performance evaluations to support employee development
Foster a positive, inclusive team culture focused on collaboration and continuous improvement
Operational Excellence
Monitor key performance indicators (KPIs) and drive action plans to improve productivity and service quality
Identify and support process gaps and lead initiatives to streamline workflows and reduce inefficiencies
Ensure compliance with company policies, regulatory requirements, and internal controls
Communication & Collaboration
Support escalations raised by the team leads, resolving challenges quickly and professionally
Facilitate team meetings, share updates, and ensure clear communication of priorities and expectations
Collaborate cross‑functionally with other departments to align on processes and support business objectives
Prepare and deliver operational reports, insights, and recommendations to Senior management
Customer & Stakeholder Management
Build strong relationships with internal and external stakeholders through reliable support and effective communication
Manage escalated customer inquiries or issues, ensuring timely and satisfactory resolution
Represent the team in cross‑department meetings and contribute to decision‑making discussions
Continuous Improvement & Project Support
Lead or contribute to process‑improvement initiatives, system enhancements, and change‑management efforts
Support the implementation of new tools, policies, and training programs
Encourage innovation within the team and champion best practices
What experience we're looking for...
· Experience leading an Accounts Receivable or Credit Control function
· Credit Management qualification or qualified by experience (preferred)
· Proven experience managing a fast‑paced credit control environment
· Advanced Excel skills
· Proficiency with Microsoft Office and confidence working with multiple data sources, shared mailboxes, and structured
workflows
· Experience using SAP (desirable)
· Strong customer‑focused mindset
· Demonstrated ability to lead, coach, and develop high‑performing teams
· Proven track record of improving processes and strengthening internal controls
· Ability to manage operational workflows, monitor KPIs, and drive productivity
· Strong problem‑solving skills with experience identifying and resolving process gaps
· Solid understanding of compliance requirements and internal control frameworks within AR/credit operations
· Excellent communication skills, including managing escalations and presenting reports to senior stakeholders
· Ability to build strong relationships with internal and external stakeholders
· Experience supporting or delivering change‑management initiatives and system or process enhancements
· Strong organisational skills, with the ability to manage competing priorities and high‑volume workloads
Benefits
26 days paid leave (plus bank holidays)
Annual bonus scheme
2 x Life Days
4 x Salary of Life Insurance
Pension: we'll match your contribution up to 8.5%
Single Private Health Cover
£500 Wellness Allowance
Income Protection
Enhanced parental leave (maternity and paternity)
Eye Care, Dental and Cycle To Work schemes