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This range is provided by Longleat. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We are seeking a dynamic and experienced Food & Beverage Manager to inspire and lead our catering operations across Longleat. In this pivotal role, you'll be responsible for the day-to-day running of all Food & Beverage services, driving performance, quality, and innovation across our diverse portfolio of outlets.
Reporting to the Head of Commercial Operations, you will manage the Food and Beverage leadership team, working closely with senior stakeholders to ensure the department delivers exceptional guest experiences, while meeting key commercial and operational goals.
Key duties will include:
Commercial
* Contribute to the creation of departmental budgets and effectively manage them throughout the year to ensure effective use of resources and deliver income targets.
* Strive for sustainability and efficiency, reviewing resources and efficiencies while maintaining consistently high service levels.
* Pro-actively contribute to the development of opportunities to grow daily revenue with a specific focus on supporting up-sales and spend per head targets.
* Lead operational management of all food outlets on the estate to ensure all targets are met - includes sales growth, minimizing wastage and developing efficiency within teams.
* Monitoring the management of stock in stores - food and disposables.
* Using our payroll management system to optimize labour deployment and cost controls
Guest
* To provide exemplary guest service and to ensure there is an excellent welcome for all visitors using the F&B facilities
* Ensure and maintain consistently high standards of visual presentation
* Monitor guest feedback data to continually identify and implement ideas to improve and develop the guest experience across the department.
People
* Line management responsibility for the Departmental leadership team, and their teams, conducting performance reviews and providing full coaching and development support to the team.
* Lead the delivery of seasonal staffing plans and schedules and focusing on key efficiencies
* Train and develop team in line with agreed standards and processes to ensure high levels of customer service across all areas of responsibility with particular focus on implementing our guest service training program.'
* To lead the departmental duty manager Rota, working with the Kitchen manager and Product manager
Product
* Lead and build relationships closely with the Product manager and Kitchen manager to develop menus which are relevant to the business model
* Plan for future seasonal menu change and corporate service delivery
Health and Safety
* Auditing all food and beverage units.
* HACCP compliance, monitoring the completion of food safety checks, health and safety checks and adhering, taking remedial action or escalating as required.
* Ensure the highest standards of cleanliness of the Food & Beverage outlet are maintained and recorded, and that food hygiene standards are in accordance with food preparation regulations, and that the licensing act and due diligence are adhered to.
* Own the creation, review and record keeping for Risk Assessments and Standard Operating Procedures for the department
About you
* Minimum of 3 years’ experience in a lead line management role
* Experience of mentoring and coaching line managers in a Food & Beverage leadership role
* Demonstrable experience of developing and delivering exemplary customer service training needs to a varied workforce
* Experience of managing an environment that ensures guest safety through procedures, programs and instilling a safety culture.
* Knowledge of Health and Safety regulations and experience of implementing and monitoring safe working practices.
* IT literate with a high level of Word, Outlook and Excel knowledge
* Flexible approach to working hours and days which include evenings and weekends.
* Level 3 Supervising food safety
* Multi-site management experience is advantageous
A little about us
At Longleat we offer a day out like no other, our guests are invited to step into the Thynn family home where they will find the finest example of Elizabethan Architecture. They are also immersed into the wild side, where they can visit over 120 species of animals by car, foot, train, bus, and boat.
With a core business welcoming around 1 million guests every year, we are passionate about providing unforgettable experiences that bring family and friends together to create memories that will last a lifetime.
Why join the Longleat team?
You will receive attractive benefits that include:
* 29 days holiday inclusive of bank holidays, rising to 31 days at 5 years’ service.
* Unlimited free entry to Longleat for our employees
* Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
* 50% off Membership for Friends and Family
* Discounts on food and beverages and retail merchandise
* Discounts on VIP Experiences and Accommodation
* Discretionary bonus scheme
* Employee Assistant Programme
* Employer contributory pension scheme
* Perks at work
* Range of flexible working schemes
Your contract
This is a permanent 40 hour contract working 5 days out of 7 with working hours to vary over a 7 day rota basis, including weekends, evening and bank holidays as required.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management
* Industries
Leisure, Travel & Tourism and Hospitality
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