Description
We're the UK's specialist blood cancer charity and our vision is clear: we're here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.
Since 1960 we have invested more than £500 million in blood cancer research in the UK. Where we've invested, survival rates and quality of life have improved. We've been working to beat blood cancer for over 50 years, and we won't stop until we do. Be a part of our story and help us change the world.
We're looking for a proactive and people-focused individual to join our Supporter Relations Team and help deliver an exceptional supporter experience. In this rewarding role, you'll be proactively contacting supporters over the phone, speaking to them about their fundraising events, as well as handling incoming enquiries with empathy and efficiency while supporting key fundraising campaigns, managing donations, and maintaining accurate CRM records.
With a keen eye for detail and a passion for great service, you'll play a crucial role in strengthening relationships and improving supporter journeys across the organisation. If you thrive in a collaborative, mission-driven environment and bring strong communication and data-handling skills, we'd love to hear from you.
You'll be expected to travel to the office regularly, around 3–4 times a week, and the post holder will need to be Edinburgh-based.
We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.
Interviews are expected to take place in person at our Edinburgh office on Thursday 23rd October.
Key Responsibilities
Supporter Experience & Engagement
* Provide a consistently high standard of supporter care, building positive and lasting relationships across email, phone and social media.
* Provide outbound supporter stewardship over the phone for key events and campaigns.
* Act as a first-line contact for supporter enquiries, delivering prompt, efficient, and empathetic responses in line with service level agreements.
* Represent the organisation professionally to both internal and external stakeholders, ensuring a supporter-centric approach in all interactions.
Fundraising & Data Support
* Support the Engagement directorate in delivering campaigns and appeals by managing supporter interactions, registrations, and donations.
* Ensure accurate recording of supporter data, communications, and financial transactions in the CRM and other relevant systems.
* Maintain data quality and consistency in line with reporting and income-tracking requirements.
Compliance & Continuous Improvement
* Ensure adherence to relevant legislation and sector guidelines, including GDPR, Fundraising Regulator standards, and internal policies.
* Take ownership of personal development and contribute to a culture of learning and growth.
* Collaborate with colleagues across teams to review and enhance supporter experience and operational processes.
Skills, Knowledge and Expertise
Knowledge
* Strong working knowledge of CRM databases and Microsoft Office applications, including Word, Excel, and Outlook.
* Understanding of the value and importance of capturing, maintaining, and using data to meet supporter needs.
* Understanding of personal data and GDPR principles in a supporter or customer-facing context
Skills
* Excellent written and verbal communication, with the ability to adapt style and tone to suit a range of audiences.
* Strong attention to detail.
* Strong interpersonal skills; builds and maintains collaborative working relationships to support team cohesion and shared goals.
* Ability to manage multiple projects simultaneously and prioritise effectively under pressure.
Experience
* Experience or willingness to learn and use CRM or database, including data entry and using insights to inform service.
* Experience of making or receiving high volumes of phone calls from supporters or customers.
* Experience or willingness to work collaboratively with other teams to develop or deliver products and communications
About Blood Cancer UK
FLEXIBLE WORKING & OUR BENEFITS
We welcome conversations about part time working, job shares, and all forms of flexible working right from application stage. You can get in touch with us at if you want to ask us anything about flexible working.
Benefits: We think our benefits are brilliant, and the majority start from day 1. These are just a few of them:
1. 30 days annual leave PLUS