Overview
As Shop Supervisor you will be using your skills and retail experience to help drive business, push sales, and achieve targets. Help to lead a team to deliver great customer service to our donors and customers. Work with the local community to generate sufficient donated stock to drive sales. Help to recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance. Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority. Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times. Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives. Help to manage an effective stock process through the Epos operation.
Responsibilities
* Lead and develop a volunteer team under the direction of the Shop Manager to achieve sales targets and provide excellent customer service.
* Engage with the local community to secure donated stock to support shop turnover and campaigns.
* Maintain high standards of merchandising, housekeeping, and health and safety across the shop.
* Manage stock processes to ensure the shop is well merchandised with fresh, seasonal stock.
* Act as a brand ambassador for Sue Ryder and participate in in-store campaigns and national fundraising initiatives.
* Operate and manage stock processes through the Epos system.
Requirements / Qualifications
* Retail experience with the commercial awareness to deliver sales.
* Positive attitude and good judgement to do the right thing.
* Proven team leadership skills and the ability to lead a large team of volunteers.
* Enjoy engaging with people and have a positive can-do attitude.
* Good understanding of financial and IT administration.
About Sue Ryder
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding to provide 2.7 million hours of expert medical, practical, bereavement and emotional support each year, in our hospices, in people’s homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.
We operate across high streets with a range of shops including boutiques, vintage and retro stores, and large format stores. As a member of the retail team, you’ll help us inspire communities to provide more care for more people, through innovation and collaboration on sustainable practices. You will also contribute to driving income to fund our care and support services.
Role Details
Location: Sue Ryder Shop, 16-17 Clarence Parade, Cheltenham, GL50 3PA
Hours: 15 hours per week over 7 days
Pay: £12.36 per hour + rewards & Benefits
Benefits & Perks
* Competitive benefits package: 27 days holiday rising to 33 with length of service, plus bank holidays (pro rata for part-time).
* Company pension scheme.
* Staff discount with thousands of retailers.
* Refer a Friend scheme (£250 payment).
* Access to Employee support programme; enhanced maternity, paternity and adoption pay.
* Employee Networks: LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals, and more.
Please visit our careers website for the full list of benefits. Closing date: 24th September. Interview date: TBC.
Note
We actively encourage applications from people from all backgrounds to help us provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work. We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.
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