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Team Leader - Full Time, Stratford-upon-Avon
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Client:
The Body Shop International Limited
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
c506385ef70c
Job Views:
5
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through supervision and coaching of customer consultants, both in the presence and absence of store management. Demonstrate that as an individual and as a team member, you consistently deliver an exceptional customer experience while ensuring adherence to company procedures & policies related to brand protection and safeguarding company assets. Uphold the values and vision of The Body Shop.
More about the role
Customer Experience - As a Team Leader, you will demonstrate the ability to work independently with minimal direction. You will act with a sense of urgency and effectively handle customer concerns, sharing feedback with store management as appropriate. You will support store operations, including maintaining store layout and inventory management, and coach Customer Consultants to achieve high customer service standards. You will be a passionate ambassador for The Body Shop campaigns.
Delivery - You will understand sales trends, use storytelling about products to enhance customer experience, and manage change effectively. You should be able to operate multiple systems, meet sales and performance targets, and assist in recruiting the right team. You will perform opening and closing procedures according to operational standards, including completing audit documentation. Strong relationship skills and confidence in coordinating between customers, team members, and management are essential.
Teamwork and People Management - Our people are at the heart of everything we do. As a Team Leader, you should be a team player, supportive of change and new ideas. You will assist with training new staff and be a flexible, responsible role model capable of attracting and retaining staff who reflect the brand.
What we look for
* Experience in customer service, with a genuine passion for beauty and the retail industry
* Effective communication and listening skills, along with operational competence
* Strong interpersonal skills to build rapport and provide solutions
* A positive mindset and willingness to develop
* Ability to multitask, manage time effectively, and work flexible hours
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