Would you like to work for a well-established and growing IT Managed Service Provider, known for delivering high standards and excellent customer service?
Our client has been supporting businesses for over 17 years, providing a wide range of IT solutions from antivirus to VOIP. They are proud to be trusted by their clients for their forward-thinking approach and dedication to delivering reliable, high-quality support.
This is an excellent opportunity for an experienced 2nd Line Support Engineer to join a passionate and knowledgeable team, working in a modern and supportive environment where no two days are the same.
What we need from you:
You will need a minimum of 3 years experience in a similar technical support role
Excellent customer service and problem-solving skills
Strong troubleshooting ability
Excellent verbal and written communication skills
A strong commitment to delivering outstanding customer service
The ability to work both independently and as part of a team
A proactive, can-do attitude and a genuine passion for IT
A full UK Driving Licence and your own vehicle is essential
You must be able to confidently perform the following tasks:
Support all versions of Windows desktop operating systems
Install, maintain and troubleshoot software and hardware
Work with Active Directory, file sharing, VPN, DNS
Support Microsoft Office / Office 365 and Entra
Manage email technologies and systems
Support iOS and Android devices
Work with antivirus and backup technologies
Demonstrate networking, firewall and security knowledge
Apple Mac OS experience would be an advantage
What the role involves:
You will be responsible for delivering high-quality IT support to a wide range of clients, ensuring systems run smoothly and issues are resolved efficiently.
Performing daily checks on cloud-hosted platforms and customer systems
Installing and configuring customer solutions
Diagnosing and resolving software and hardware faults
Managing helpdesk tickets with a proactive, customer-focused approach
Keeping the helpdesk system updated with clear and accurate information
Managing support queues and working to SLAs
Following internal processes to ensure consistent service delivery
S alary: £28,000 £30,000 per year, depending on experience
Hours: Full-time, Monday to Friday, 9:00am 5:00pm with a 30-minute lunch break. Some occasional out-of-hours work may be required.
Benefits:
20 days holiday plus Bank Holidays
Christmas shutdown period (no annual leave required, although support requests must still be responded to)
Mileage allowance for site visits
Occasional working from home
Annual profit share bonus
Company pension
Free parking
Modern and pleasant working environment
Training provided as required
Opportunities for progression as the company continues to grow
Additional Information:
The successful candidate will take part in a hands-on technical test as part of the interview process.
Please apply now!
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