Receptionist - Canbury/Berrylands at Kingston GP Chambers
Overview
Job summary: It is the responsibility of each receptionist to assist in the smooth running of the Practice in general, and the reception area in particular, and to project a positive and friendly image to patients and other professionals who may contact us either in person or via the telephone. To facilitate patients accessing the clinical care provided by the practice. To support the GPs and Nurses in providing that care. To act as first point of contact for anyone accessing the practice.
Responsibilities
* Greeting and booking in patients for surgeries and clinics. Dealing with patient enquiries efficiently and courteously. Receiving and recording telephone messages and taking appropriate action. Making appointments on EMIS, processing appointment requests for today and future appointments from patients in person or on the telephone. Restoring the telephone service in the morning and checking for any messages.
* Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary.
* Pulling and filing medical records as necessary. Processing repeat prescriptions and filing for collection within 48 hours.
* Taking home visit requests. Advising patients of relevant charges for private services. Receiving specimens from patients ensuring all details have been recorded whilst following Health & Safety policy.
* Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidying and sorting magazines and leaflets, and discarding old or damaged items as necessary.
* Maintaining confidentiality: in the course of seeking treatment, patients entrust us with or allow us to gather sensitive information; staff must respect privacy and act appropriately. Access to confidential information must be in accordance with practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
* Health & Safety: implement and lead on health and safety and infection control as defined in the practice policies. This includes infection control standards, handling of specimens, PPE management, hand hygiene, and maintaining a clean and safe environment. Conduct remedial actions or escalate as needed; identify and correct hazards and maintain general standards of cleanliness in coordination with other managers.
* Participation in health and safety training, spillage control procedures, and decontamination procedures as applicable. Maintain sterile environments and safe work areas.
* Personal/Professional Development: participate in training and annual performance reviews, maintain records of personal development and demonstrate applicable skills to others in similar roles.
Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Administrative
* Industries: Administrative and Support Services
Note: This description retains the essential duties and information to reflect the role as advertised without boilerplate or site-only notices.
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