About the Hotel
The Hari is a stylish 5* Luxury Hotel in the heart of Belgravia. The areas of Chelsea, Kensington, and Knightsbridge. A beacon of modern luxury and impeccable service. A destination for locals to love and guests to discover. Our service culture is a link between the traditions of the past and our path to the future. The Hari is committed to environmental and social sustainability, providing guests with an eco-friendly stay. We are proud to hold Silver Accreditation by Earth Check Certified, rank as the 7th Most Sustainable Hotel in the World (Tripadvisor Travellers Choice Awards 2024) and be a member of the NOW Force for Good Alliance. Since July 2024, weve also been running on 100% renewable electricity through our partnership with NPower.
By joining The Hari, youll become part of a team that values sustainability, innovation, and responsibility, helping us create meaningful experiences for our guests while protecting the planet for future generations.
About the Role:
We are seeking an experienced and driven Front Office Manager to lead our Front Office team and deliver exceptional 5-star guest experiences. This role is responsible for overseeing all front desk operations, ensuring seamless arrivals and departures, and maintaining the highest standards of service at all times.
The successful candidate will lead, motivate, and develop the Front Office team, ensuring a warm, personalised, and efficient service for every guest. You will manage daily operations, handle guest feedback and resolve issues promptly, and ensure all procedures are carried out in line with company standards.
Working closely with other departments, you will play a key role in enhancing the overall guest journey while driving operational efficiency and revenue opportunities. You will also be responsible for forecasting, scheduling, and maintaining strong communication across teams.
About You:
The ideal candidate will have proven experience in a Front Office leadership role within a 5-star hotel environment. You are a confident leader with a passion for luxury hospitality and a strong focus on delivering outstanding guest service.
You are highly organised, detail-oriented, and able to perform under pressure in a fast-paced environment. With excellent communication and problem-solving skills, you take a proactive, hands-on approach and lead by example. A positive attitude, high energy, and commitment to excellence are essential.
You have:
Right to employment in the UK
Proven experience in a Front Office leadership role within a 5-star hotel
Strong leadership and team development skills
Exceptional customer service with a passion for delivering luxury guest experiences
Excellent organisational and problem-solving abilities
Ability to remain calm under pressure and manage high-volume operations
Strong communication skills and attention to detail
A proactive, hands-on approach with high energy and professionalism
Knowledge of Opera PMS is essential, and experience with Micros is preferred.
A strong understanding of online check-in processes within a 5-star luxury hotel is essential.
What do we offer?
Successful candidates will benefit from excellent Employee Benefits:
Refer a Friend Bonus Earn up to £1,000 for recommending friends.
Guest Experience Stay Enjoy a complimentary stay to experience our hospitality.
Chiropodist Services Take care of your well-being with professional foot care.
Complimentary Sweets & Drinks Enjoy treats during your shift.
Employee Recognition Program We celebrate and reward your hard work.
Food & Beverage Discounts 50% off on F&B purchases.
Lunch & Laundry Services Provided for your convenience.
Excellent Training & Development Grow your skills and progress in your career.
If this sounds like you and you are passionate about providing outstanding customer service to guests and are determined, and hardworking we would like to hear from you
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