Operations Manager
Liverpool, Merseyside
Competitive Salary (Dependent on experience)
Looking for a confident and experienced Operations Manager for an Investment team based in Liverpool. This is a fantastic opportunity for someone with a strong background in financial services operations and people management who is ready to make a real impact.
In this role, you'll manage three key teams, ensuring high-quality service, regulatory compliance, and process efficiency across the board.
What You’ll Be Doing:
* Lead day-to-day operations across three specialist teams
* Monitor and improve productivity, accuracy, and performance
* Analyse workloads, resourcing needs, and management information (MI)
* Act as point of escalation for complex operational issues and client complaints
* Oversee regulatory reporting (e.g. ISA, MiFIR, FCA product sales data)
* Review and improve policies, processes, and procedures
* Collaborate with internal teams and external providers to deliver service excellence
* Support the Head of Operations on business-critical projects and service innovation
* Ensure all people management duties (e.g. reviews, coaching, development) are effectively delivered
What We’re Looking For:
* Strong experience managing operations in a financial services or investment administration setting
* Proven people management skills with the ability to develop and coach teams
* Confident working with data, MI, and workflow analysis
* Experience with regulatory frameworks (AML, GDPR, FCA reporting, etc.)
* Highly organised, proactive, and solutions-focused
* Excellent communication and relationship-building skills
* Strong commercial awareness and decision-making ability
* Comfortable leading change and continuous improvement initiatives
Qualifications:
CISI Investment Operations Certificate or equivalent
If you're ready to lead, improve, and shape the future of investment operations – we’d love to hear from you. Please click to apply.
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