Food & Beverage Assistant - Chester Food & Beverage Assistant 12.21 per hour plus service charge Location Description The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity. Job Description Join The Reserve at Chester Zoo as a Food & Beverage Assistant and help deliver exceptional dining experiences. From breakfast service to dinner and room service, you’ll ensure every guest interaction reflects warmth, attention to detail, and service excellence. Flexible Contracts Available What we’re looking for: Passion for hospitality and guest service Friendly, confident, and professional with a positive attitude Ability to work efficiently under pressure Team player with excellent communication skills Meticulous attention to detail and pride in presentation What you’ll do: Serve and support all food & beverage services to the highest standard Keep areas clean, prepared, and welcoming Handle guest queries professionally Maximise opportunities to upsell Follow all health, safety, and food safety procedures Contribute ideas for department and hotel improvement Experience: Previous experience in premium or luxury hospitality preferred Be part of a team that values excellence, attention to detail, and creating memorable experiences for every guest. Troo Benefits Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability. Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight. Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices. Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years. Team Member pass so you can visit the zoo during your time off. An amazing working environment - Where else can you see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.