Job Description Salary scale: £13.67 per hour Contract: Fixed term,12 Months Hours: 37 hours /week Base: Bradford, BD1 4QU with requirement to travel between service locations Responsible to : Service Manager Annual Leave: Start at 25 days plus Bank Holidays Pension: We operate a contributory pension scheme which you will be auto-enrolled into (subject to the conditions of the scheme). Probationary Period: Six months Closing Date: Monday 7 th July 2025 at 10:00am Interview Date: W/C 14th July 2025 About Us Bradford District and Craven Mind is a thriving, independent mental health charity with a clear purpose to promote positive mental wellbeing and empower and help people experiencing issues with their mental health to manage and work towards recovery and fulfilment. We do this through: Building community and individual resilience for better mental wellbeing Providing early intervention advice and support Supporting people in crisis Empowering and helping people to recover and sustain improved wellbeing Watch this video to find out what it’s like to work at BDC Mind: https://www.youtube.com/watch?v=KxbMQk_ALwQ Read our latest Impact Report and 2024-2028 Strategy: https://www.mindinbradford.org.uk/about-us/ Find out more about our approach to Equity, Diversity and Inclusion: https://www.mindinbradford.org.uk/about-us/equity-diversity-and-inclusion/ Join us and you’ll receive: 25 days annual leave per year, rising to 28 days with length of service plus bank holidays Up to two additional leave days to use each year to support your wellbeing. Simply Health Cash Plan to claim back on personal health costs including dental, optical, prescriptions, physiotherapy and more. Employee Assistance Service including 24/7 confidential mental health support and access to structured therapy sessions. Generous pension scheme and employer contribution to help you plan for a secure future. Discount schemes including Company Shop and Blue Light Card. Excellent personal development opportunities including access to Clinical Supervision. Enhanced sick pay after your six-month probation. Accredited employer with Mindful Employer, Disability Confident and Real Living Wage. Role Purpose: In this exciting role, you’ll work closely with both primary and secondary care partners—including our dedicated Community Mental Health Team (CMHT) and local GPs—to support individuals living with Severe Mental Illness (SMI). You’ll be at the heart of the community, empowering people on their recovery journey, helping them stay well, and connecting them with the support and resources they need to thrive. If you're ready to make a meaningful impact and be part of a truly person-centred approach to mental health care, we’d love to hear from you! Key duties Provide one-to-one telephone and face-to-face support to service members from a variety of backgrounds with varying degrees of mental health difficulties. Have a good understanding of support services across the district Signpost/complete onward referrals to relevant services for people to access additional support. Complete individual needs assessments, risk assessments and outcome measures with people we support. Develop person-centred support plans to help individuals stay well. Record information electronically and maintain up to date records. Work effectively with colleagues. Motivate and encourage people to take steps to achieve positive change in their lives. Promote equity, diversity and inclusion through your work. Commit to self-development and undertake any training required to fulfil your role. Participate in individual and group supervision and internal/external staff development including mandatory training related to the role Attend and input to regular team meetings Build effective working relationships with Community Mental Health Teams and attend regular team meetings, huddles, and other CMHT-related activities. Attend and input to CMHT team meetings and huddles and host desk at the CMHT Ensure that in all aspects of the role you embody the aims, objectives, and core values of Bradford district and Craven Mind Ensure that the relevant colleagues and a competent understanding of, and comply with, all Bradford district and Craven Mind policies and procedures. Take responsibility, with colleagues, for ensuring that all Health and Safety, Safeguarding, Information Governance and Equality & Diversity requirements are met and all other Company policies complied with. Undertake any other reasonable duties or tasks deemed necessary by the senior management team. Person specification Knowledge: Essential Understanding of the key issues within mental health, and the potential challenges that people may face Knowledge of other relevant health & social care organisations across the Bradford District & Craven Knowledge of risk management and health and safety issues Understanding of safeguarding and good practice. Understanding of confidentiality and data protection Experience Essential Paid or volunteer experience of working with young people or adults in a health, social care or any other settings. Experience of supporting people in a clear, meaningful and non-judgemental way either via telephone or in person (this can include voluntary experience) Experienced and confident in managing challenging situations, and recognising and responding to safeguarding concerns (this can include voluntary experience) Skills and abilities Essential Excellent proven communication and organisational skills, including an ability to encourage and engage people in ways to make positive changes in their lives. Excellent IT skills, including use of Microsoft Packages Ability to work as part of a team and work alone and use own initiative Ability to gather relevant information to support and assess risks Attitude and Personal Attributes Essential Healthy and secure personal boundaries Committed, passionate and flexible with a can-do attitude Commitment to supporting people in a person-centred and non- judgemental way Committed to equity, diversity and inclusion. Understanding of and commitment to Bradford district and Craven Mind values. Other: Must own a car and have a valid driver’s license to travel across Bradford and Craven regularly as part of the role. Willingness to travel as required to meet the needs of the service. How to apply: Please click the 'Apply for this job' button and follow the steps to fill out the application form. Upload your CV and a Cover Letter showing how your experience and skills match the Job Description and Person Specification under. We’re unable to provide feedback to applicants who are not shortlisted. We are committed to safeguarding vulnerable children and adults. All successful candidates will need to apply for a Disclosure and Barring Service (DBS) check and a right to work in the UK check.