Job Description
IT Support Analyst - London
Full-time | Global Law Firm Environment
Are you an experienced IT Support professional looking for a role with variety, visibility, and the chance to work in a high‑performing global environment? We're partnering with an international law firm to hire an IT Support Analyst for their London office. This is a fantastic opportunity to build relationships across the business, support senior stakeholders, and develop your technical skills across a broad range of technologies.
The Role
As an IT Support Analyst, you'll be part of a collaborative, friendly team delivering high‑quality, client‑focused technical support. Your day will involve a mix of service desk work, walk‑up support, AV/meeting assistance, and involvement in small projects and service improvement initiatives.
You'll support users at all levels-including Partners and senior leaders-so professionalism, reliability, and strong communication skills are key.
What You'll Do
1. Provide excellent 1st/2nd line support via phone, email, walk‑up and remote channels
2. Log, prioritise, and resolve incidents and service requests in line with ITIL practices
3. Support Microsoft Office, Windows 10/11, iManage, mobile devices, and other core firm applications
4. Troubleshoot laptops, printers, remote access, and a range of peripherals
5. Deliver AV and technical support for meetings, hearings, and events (both onsite and virtual)
6. Assist with local IT projects and ongoing service improvements
7. Help manage IT assets, including laptops, mobiles, and accessories
8. Work closely with global colleagues and third‑party suppliers when required
9. Maintain and contribute to internal knowledge‑base articles
What We're Looking For
10. Around 3+ years' experience in IT support, ideally in legal or professional services
11. Strong troubleshooting experience in Windows 10/11 and Microsoft Office
12. Good understanding of Active Directory / Entra ID
13. Familiarity with networking basics (DNS, DHCP)
14. Experience supporting printers/MFPs and mobile devices (iOS/Android)
15. Calm, organised, and able to prioritise in a busy environment
16. Excellent communication and customer service skills
17. A proactive, solutions‑focused mindset and willingness to learn
Desirable Extras
18. iManage experience
19. AV/VC support (Teams, Zoom, Poly)
20. ITIL Foundation, CompTIA A+/Network+, MCP/MCTS
21. Experience with Intune or MobileIron
22. Knowledge of Lenovo, Microsoft, HP, or Ricoh hardware
Why Apply?
You'll join a respected, fast‑paced firm where no two days are the same. This role offers excellent exposure to enterprise systems, global teams, event support, and project work-ideal for someone who enjoys variety and wants to grow their technical career within a professional environment.
Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
https://uk.linkedin.com/company/ryder-reid-legal