Lead Service Designer - Savings Portfolio Simplification 📍 Edinburgh (2 days per week onsite) | 💼 6-month contract | 💰 £600 per day (Inside IR35) Are you a strategic Service Designer who thrives on bringing clarity to complexity? This is an opportunity to join a major UK banking group at the heart of a high-profile simplification programme - transforming how millions of customers experience their everyday banking and savings products. You'll help shape the future of the bank's savings portfolio, driving the transition from 67 to just 9 streamlined products. Working closely with design, product, and business leaders, you'll visualise how this simplification impacts customers, colleagues, and the wider digital ecosystem - creating alignment, clarity, and momentum across multiple teams. What you'll do Lead strategic service design across a major product simplification programme, translating complex change into actionable design direction. Collaborate with product partners to shape a cohesive customer experience and support digital portfolio transformation. Visualise end-to-end journeys, information architecture, and service ecosystems to help stakeholders see the "bigger picture." Bring structure to ambiguity - defining plans, coordinating activity, and proactively driving updates and alignment. Balance design leadership with delivery discipline - combining design thinki...