Job Title: Assistant Cafe Manager
Location: Fodder - Great Yorkshire Foodhall
Department: Fodder - Kitchen (Front of House)
Working Pattern: 40 hours per week (5 out of 7 operational days of the week including weekends)
Reporting to: Catering Manager
Assistant Cafe Manager - Fodder - Great Yorkshire Foodhall
Fodder our award-winning food hall and cafe celebrating the very best food and drink from Yorkshire.
The Role
You will support the smooth day-to-day running of the cafe, build strong relationships with the kitchen team, and take responsibility for running shifts - sometimes independently.
You'll ensure high standards of service, food safety and hygiene, stock control, and team knowledge, while promoting Fodder's ethos of showcasing Yorkshire producers.
This is a hands-on role leading the front of house team, motivating staff, and ensuring every customer leaves happy.
Working closely with the Catering Manager, you will help deliver outstanding food and exceptional customer service across the Fodder Kitchen (cafe) and Fodder Takeaway.
What We Can Offer You
* 30 days holidays (inc Bank Holidays)
* 20% discount in our onsite award-winning Farm shop Fodder
* 50% discount at Harrogate Sports and Fitness centre
* 2 x staff social events
* Pension 3% employer contribution
* Access to an Employee Assistance Programme and a GP helpline
* Non-Contributory life assurance of 4x annual salary
* Complimentary Great Yorkshire Show tickets after qualifying period
* Free Parking
* Work life balance
* Closed Easter Sunday, Christmas Day, Boxing Day and New Years Day
Key Responsibilities
* Lead and coach the front of house team during service
* Deliver consistently excellent customer service and food standards
* Ensure strong product, allergen and menu knowledge
* Support stock control, ordering, waste reduction and promotions
* Maintain high standards of health, safety and food hygiene
* Work closely with kitchen and management teams
* Handle customer queries positively to ensure satisfaction
* It is not possible for this document to totally encompass or define all tasks that may be required of the post holder. The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility.
About You
* Previous experience supervising or managing a cafe or restaurant
* Passion for great food and Yorkshire produce
* Strong people management and customer service skills
* Organised, commercially aware and able to work under pressure
* Knowledge of food safety and hygiene (personal licence and first aid desirable)
* You'll be an ambassador Yorkshire Agricultural Society values
Our Proud Values
Professional - we act with integrity, we are reliable, consistent, and honest. We deliver on our promises; we are accountable.
Respectful - we are kind, courteous and considerate; we are mindful of others. We are happy, friendly and create a productive, fun, working environment.
Open-minded - we are receptive to new ideas and innovative ways of working together. We listen to and respect the opinions and perspectives of others.
United - we work together, as a united team. We communicate, collaborate, and share knowledge in pursuit of our common goals.
Dedicated - we are focused, loyal and ready to help each other. We are committed to going the extra-mile to deliver a first-class service to everyone we work with.
Experience & Qualifications
* Experience of Front of House management, or operational delivery in customer service role.
* Experience working in a team.
* Food and Hygiene qualification (training provided)
* First Aider (training provided)
* Personal Licence (training provided)
* Fire Warden (training provided)
If you're passionate about exceptional customer service, and showcasing the very best of Yorkshire produce, this could be the perfect role for you.
Fodder is accredited with Best Companies as a Top 75 Mid sized Employer in the UK, Top 20 UK Best Charitable Employer in the UK, and top 45 Best Regional Employer in Yorkshire & Humber.
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