Overview
Join to apply for the Waiting List Coordinator Paediatric Trauma & Orthopaedics role at Nottingham University Hospitals NHS Trust. The Paediatric Trauma and Orthopaedics service is based at the Queens Medical Centre campus of NUH NHS Trust. This job opportunity is for a Waiting List Coordinator with Specialty Personal Assistant duties to support our Paediatric Trauma and Orthopaedic Consultants, working alongside a Patient Pathway Administrator to progress patient pathways.
You must be confident and conscientious with excellent organisational and communication skills, plus an ability to adapt to changing situations and priorities. You will need to demonstrate a clear understanding of patient confidentiality and the ability to remain calm under pressure.
This Role Is Responsible For
* Adding/removing patients to the NUH waiting list and coordinating/booking admission to hospital, using hospital IT systems (e.g. Careflow/Bluespier).
* Liaising with the consultants for clinic dates and working alongside the Paediatric Outpatients for scheduling patients into clinic.
* Management of admin queries for the consultants and liaising with tertiary hospitals to provide updates on patient pathways.
* Answering patient calls and responding in a timely manner; acting as the first point of contact within the Trust for patient enquiries regarding admission details and waiting list queries (in person, by telephone or email).
* Managing and validating consultant waiting lists in line with 18-week RTT targets, maintaining accurate records to ensure admissions for elective procedures are managed in Careflow in line with Trust Access Policy.
* Initiating, amending and cancelling theatre lists in accordance with theatre policy; booking PICU beds when required following the correct protocol.
* Handling incoming mail, results/reports management, and dealing with consultant queries/visitors; managing the consultant diary.
* Attending/organising meetings and taking minutes.
With over 19,000 staff, NUH is a large employer with a central role in supporting health and wellbeing. We value diversity and welcome new ideas to develop our team and deliver world-class healthcare.
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we strive to be better represented at NUH. For further details or informal visits contact: Name: Lynsey Polak, Job title: Service Manager, Email: lynsey.polak1@nhs.net
Requirements
* Experience coordinating administrative tasks and managing waiting lists or clinic bookings is desirable.
* Strong communication, organisation, and confidentiality skills; ability to work under pressure and adapt to changing priorities.
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