What you’ll do • Act as a local escalation point for debt and collections issues within the UK. • Identify, track, manage, and investigate delinquent customer accounts. • Liaise with customers and internal stakeholders to resolve outstanding debts and ensure timely payments. • Support the shared service collections team in Budapest and the wider Accounts Receivable management team. • Develop and implement debt collection strategies in collaboration with the shared service. • Assist with change management initiatives and support activities across the order-to-cash process. • Provide guidance and support to ensure a cohesive and efficient collections process. • Support training and development within group teams and assist team leaders in managing performance. • Collaborate with key account and sales management to resolve issues impacting collections. • Participate in order-to-cash projects and investigate discrepancies to resolve customer account issues. • Handle internal customer queries, complaints, and inquiries professionally and efficiently. Additional Information Country: UKLocation: Hatfield Hours: Full time Role Type: Permanent What you’ll need Essential • Demonstrable experience in collections strategy within a B2B environment - ideally B2G. • Strong understanding of the order-to-cash process. • Proficiency in SAP and advanced Microsoft Excel skills. • Exposure to various market billing portals. • Excellent verbal and written communication skills. • Strong analytical skills and attention to detail. • Ability to work independently and manage multiple priorities. • Experience working collaboratively with sales and internal stakeholders. • Organisational and interpersonal skills to manage complex stakeholder relationships. Desirable • Previous team leader or management experience. • Understanding of profit and loss principles. • Experience working with or within an offshore shared service environment Life on the team We’re looking for a proactive and experienced Debt Specialist to join our Accounts Receivable team, reporting directly to the Group Credit and Collections Manager based in Hatfield. This role plays a vital part in supporting both the UK business and our collections shared service centre in Budapest, acting as a key local point of contact and escalation. You’ll be part of a collaborative and supportive environment, working closely with internal stakeholders, customers, and international teams to ensure timely and effective debt resolution. This is a fantastic opportunity to make a real impact in a dynamic, fast-paced organisation where your expertise will help shape the way we manage and resolve debt challenges across the business.