We’re looking for an epic leader of people and standards-driven operator to join our team as an Operations Manager in the M4 Corridor area.
You’ll be the driver of culture, leading your General Managers and bringing to life our 'bring the fun' value. You'll provide clear direction and motivational leadership, be responsible for your KPIs, especially sales and profit targets, while ensuring the highest standards of quality, service, and cleanliness. We work in a fast-paced and competitive environment, so these standards are vital to the success of the business.
What you’ll do here
* Oversee the daily operations of multiple locations, ensuring efficiency and profitability
* Ensure compliance with all regulatory requirements and safety procedures
* Build, develop, and retain a high-performing team through strong recruitment, training, coaching, development, succession planning, and leadership practices in line with company expectations
* Put the customer first in everything you and your teams do, driving service and guest reviews/feedback
* Ensure food quality standards uphold our ambition to be the most loved QSR brand
* Collaborate with the Chicken HQ teams to gain support and expertise to drive your store forward
* Implement and maintain operational policies, procedures, and standards across all locations
* Monitor and analyze financial performance, budgeting, and cost control measures
* Drive continuous improvement initiatives to enhance operational effectiveness
What you’ll have done
* Strong experience and proven track record in a multi-site, hospitality business, ideally QSR or casual dining
* Excellent organizational and problem-solving abilities
* Always leads by example, lives and breathes an epic guest experience, and drives KPIs
* Strong leadership and interpersonal skills with the ability to motivate and inspire
* Extensive experience recruiting, developing, and talent planning within your store teams
* Demonstrated ability to analyze financial data and make sound business decisions
* Knowledge of regulatory compliance and safety standards
Benefits
* Competitive salary and bonus scheme
* £5k car allowance
* Company car scheme
* Benefits platform, including gym discounts and cycle to work
* Career progression opportunities
* Private healthcare
* Life assurance
* 33 days annual leave
* Birthday day off
* Free chicken!
Inclusivity and respect are at the heart of all we do. Popeyes is a place where everyone can be their true self and everyone belongs. We assess each application based on the aptitude to do the job and nothing else.
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