Job Title: Senior Manager, Retail Savings (Products) Function: Everyday Banking – Retail Savings (Products) Location: Gloucester, London or Bristol - hybrid working with frequent attendance in Gloucester Salary: £Competitive plus excellent benefits Closing Date: 17 October 2025 At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community. Within the retail savings products team, we are passionate about delivering money confidence by helping people with their everyday savings needs. We’re also critical to the success of TSB, as we manage more than half the customer deposits on the balance sheet. How you'll make a difference This role is responsible for managing a range of aspects across our retail savings business, ensuring we meet business objectives and deliver excellent outcomes for our customers. The role holder will lead a team of specialists and will work with a broad range of stakeholders from across the business. Key areas of responsibility will include (but are not limited to): • Delivering product enhancements and pricing changes to develop our customer proposition and to support delivery of P&L and balance sheet objectives. • Maintaining compliance with policy and regulation. • Identifying key risks and issues and working with stakeholders to provide mitigations. • Owning regulatory product reviews, ensuring the product range is performing as intended for its target audience, and implementing improvement actions identified. • Working with partners across the business to understand sales and marketing effectiveness and making recommendations to improve performance. • Providing information, insights and recommendations to support delivery of issues under management. What you'll bring • Ability to define and drive forward an agenda with the support of a team and broader stakeholders across the bank, including the delivery of complex change. • Passion for putting the ‘customer first’ and challenging the status quo to deliver improvements for customers and the business. • Strong commercial awareness and understanding and you can can interpret data, draw useful insights and turn these into actions. • Strong communication, influencing and stakeholder management skills, and you’re confident contributing in group situations and at all levels of the bank. • Excellent written / presentation skills, and you’re able to articulate complex information as simple written / visual messages. • A deep understanding of the consumer financial services market, the economic environment, customer / competitor trends and regulatory context, and you use this knowledge to identify and deliver commercial opportunities. • Ability to lead and develop a high-performing team, including during periods of complex and fast-paced delivery. What we offer in return • Hybrid and flexible working arrangements to support a healthy work/life balance • An attractive reward and benefits package through myTSB, giving you more of what matters to you • A diverse, energising, and collaborative working environment • A career that’s enriching and full of opportunities So if this sounds up your street, come join our team, we make things happen! We are TSB. Life Made More. Hybrid LI-KS1 Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day. Did our job advert catch your eye, but you don't meet all the requirements? Don't let that put you off, if you meet some of the requirements and have an open, curious mindset, we'd love to hear from you! Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.