We’re looking for a highly skilled Compliance & Governance Lead to provide senior operational leadership across compliance, assurance and governance functions within our Temporary Staffing Service. You’ll ensure that all bank and agency workers meet statutory, regulatory and contractual requirements, with compliance activity underpinned by accurate, actionable and well-governed data .
You’ll lead our compliance framework, manage the audit and assurance schedule, and deliver high-quality compliance intelligence that supports decision-making and safe staffing. You’ll supervise day-to-day compliance activity (Band 3 colleagues), act as the senior escalation point for complex queries and risk issues, and partner with Workforce BI and system administrators to enhance reporting, assure data quality and contribute to service improvements and policy development.
What you’ll be doing
1) Compliance Governance & Assurance
* Lead delivery of the Trust’s pre-engagement checking framework (Right to Work, DBS, registration, mandatory training, agency file audits, etc.).
* Develop, manage and continuously improve the audit and assurance schedule .
* Analyse audit outcomes, identify themes/risks, initiate remedial actions and track completion.
* Act as the senior escalation point for complex or sensitive compliance queries.
* Produce assurance reports and exception analyses for the TSS Strategy Lead, Head of Temporary Staffing and senior managers .
2) Data Quality, Reporting & Workforce Intelligence
* Produce dashboards, exception reports and trend analysis (routine and ad hoc).
* Interpret complex patterns, highlighting risks, gaps or deteriorations in compliance metrics.
* Conduct data quality audits across ESR, HealthRoster, TRAC, Locum’s Nest, ImageNow and other systems.
* Optimise data collection, workflows and SOPs ; collaborate with BI on definitions and methods to ensure robust, accurate reporting .
3) Operational Supervision & Quality Control
* Provide day-to-day supervision, direction and quality assurance for Band 3 Administrator(s) .
* Monitor workflow, allocate tasks, and ensure adherence to KPIs and statutory timescales .
* Provide training/support to colleagues and agency partners; ensure consistent onboarding and ongoing checks .
4) Stakeholder Engagement & Specialist Advice
* Serve as the specialist point of contact for compliance, governance and regulatory advice.
* Build effective relationships across Workforce, BI, Recruitment, Payroll, Education, clinical areas, agencies and external partners .
* Present compliance intelligence in meetings and represent TSS in relevant forums.
* Provide clear guidance on complex/sensitive compliance decisions .
5) Service Improvement
* Identify process weaknesses and implement improved workflows .
* Draft/update SOPs, assurance documents and guidance .
* Support transformation projects: reporting improvements and system optimisation .
Other responsibilities
* Communication: Prepare briefings, assurance papers, exception reports; ensure consistent messaging across stakeholders.
* Analytical/Judgement: Assess complex/borderline cases, recommend mitigations and escalation routes; develop/apply audit tools and quality metrics .
* Planning/Organising: Balance competing deadlines and unpredictable workloads; plan audit schedules and reporting timetables.
* Policy/Service Development: Ensure all checks meet NHS Employment Check Standards ; contribute to policy updates and propose SOP changes aligned to national standards and audit findings.
* Resources: Promote digital, sustainable working ; ensure safe use of equipment.
* HR/Training: Provide routine HR guidance on onboarding/compliance; supervise TSS administrators and ensure KPI delivery; deliver training/updates.
* Information Governance: Maintain and improve compliance trackers/dashboards; ensure GDPR-compliant retention/archiving/deletion.
* R&D: Undertake surveys/audits; create/update spreadsheets/databases.
* Freedom to Act: Work autonomously within policies/SOPs, escalating only complex/high-risk issues; act as the Trust’s specialist for bank/agency compliance governance.
* Effort: Manage deadlines in a high-pressure, variable workload ; handle sensitive conversations professionally; significant DSE use —follow DSE regulations.
* Other: Provide cover for colleagues and assist with workloads as needed.
About you—What you’ll bring
Essential qualifications & training
* Degree-level education or equivalent experience (workforce, compliance, data analysis, HR, business administration).
* Evidence of continuing professional development .
* Good general education incl. GCSEs (A–C) in English & Maths or equivalent.
* Certification/formal training in data analysis, Excel, Power Query, or SQL .
* Training/qualification in HR, recruitment compliance, or workforce systems .
Essential experience
* Significant experience in compliance, governance, workforce, temporary staffing, or recruitment .
* Hands-on with pre-engagement checks, Right to Work, DBS, agency governance, data quality auditing .
* Managing complex administrative processes under pressure with strict deadlines.
* Analysing, interpreting and presenting complex information to varied audiences.
* Producing reports, dashboards or compliance summaries .
* Supporting/supervising staff; delegation and workflow management .
* Resolving complex/sensitive compliance queries with sound judgement.
* Experience within an NHS Temporary Staffing Service, workforce team or similar regulated setting.
* Using temporary staffing systems such as HealthRoster, BankStaff, Locum’s Nest, ESR .
* Service improvement, SOP writing or process redesign .
Technical skills & competencies (essential)
* Strong analytical skills to identify risks, trends and actions from complex information.
* Advanced Excel (lookups, pivots, advanced formulas, data cleaning).
* Highly competent with Microsoft 365 (SharePoint, Lists, Outlook, Teams).
* Quick to learn/apply digital tools to improve workflows.
* Excellent attention to detail for data, documentation and records.
* Assess compliance against statutory, regulatory and contractual standards .
* Plan/prioritise a varied, unpredictable workload under pressure.
* High-standard written and verbal communication ; confident presenting to non-technical audiences.
* Confident using multiple workforce systems; standard keyboard skills .
Desirable
* Experience using or querying ESR, HealthRoster, BankStaff, TRAC, Locum’s Nest, TempRE .
* Writing/maintaining SOPs and process documentation.
* Knowledge of Power Query, SQL, coding logic, or BI/reporting tools .
* Experience designing/improving automated workflows (e.g., Power Automate ).
* Knowledge of NHS Employment Check Standards, temporary staffing governance and safe staffing expectations.
* Strong understanding of Right to Work legislation and DBS processes.
* Understanding of GDPR, information governance, audits and data quality improvement.
* Knowledge of NHS workforce terminology, recruitment practices, training compliance standards, Model Hospital metrics and wider workforce planning .
Interpersonal skills
* Clear, confident, adaptable communicator; handles complex/sensitive conversations professionally.
* Builds strong relationships with internal teams, agencies and partners.
* Provides guidance, support and constructive challenge where needed.
* Respectful, professional and trustworthy; collaborative team player.
* Commitment to equality, diversity and inclusion .
Personal attributes
* Calm, resilient and adaptable with competing priorities.
* Self-motivated, organised; works with minimal supervision .
* Proactive problem-solver committed to continuous improvement .
* High integrity, discretion and professionalism; influences change and encourages good practice.
* Confident, enthusiastic and positive approach.