Join Our Team as aNOC Tier 1 Engineer!
Intercity Technology is seeking a dedicated and customer-focusedNOC Tier 1 Engineerto join our dynamic team located in our Bolton office. Your role will encompass a range of first-line services, including initial customer contact and ongoing service management through to closure. You will utilise Intercity and third-party systems and processes to execute your role effectively. Above all, you will provide a customer-sensitive and responsive service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining customer confidence through a friendly presence and helpful attitude is paramount.
Key Responsibilities as aNOC Tier 1 Engineer:
1. Customer Support:Provide first contact telephone and email reception in support of ISOC delivered services.
2. Service Management:Follow agreed triage, incident, and service request procedures in accordance with prescribed standards and service levels.
3. System Utilisation:Utilise and manage Intercity ticketing system and other third-party systems to fulfil service requirements.
4. Independent Work:Work without continuous supervision and provide professional support services to Intercity customers.
5. Reporting:Assi...