Customer Master Data Manager
Overview
The Customer Master Data Manager is responsible for leading the Customer Master Data (CMD) function and ensuring all customer account information is accurate, compliant, and effectively managed. This role sits within the wider Supply Chain organisation and has a strong focus on customer service, data governance, and process improvement. The position includes line management responsibility for the CMD team.
Key Responsibilities
1. Master Data Ownership & Compliance
* Develop, implement, and continuously improve strategies and processes for managing customer master data across all product areas.
* Ensure all customer accounts are validated, compliant with regulations (including GDP), and accurately maintained in systems.
* Act as the subject matter expert for customer data processes, related systems, and any changes required due to business or operational evolution.
* Maintain clear documentation of decisions, processes, and policies to support organisational memory and compliance.
2. Team Leadership
* Lead, support, and develop the Customer Master Data team.
* Set team objectives, KPIs, and priorities aligned with business needs.
* Promote a culture of accountability, collaboration, and continuous improvement.
* Support colleagues’ development, engagement, and progression.
3. Cross‑Functional Collaboration
* Partner with stakeholders across Supply Chain, Quality, Commercial, and other functions to meet operational and strategic needs.
* Provide expert support on customer account issues, escalations, and data-driven problem solving.
* Work with logistics partners and service providers to ensure customer account setup and maintenance is aligned operationally and technically.
4. Process Improvement & Technical Expertise
* Identify and implement opportunities to streamline and improve customer data processes.
* Use strong analytical skills to conduct deep-dive data analysis and identify trends, issues, or improvement areas.
* Support projects that enhance system capability, process automation, and data quality.
* Oversee resolution of system or interface issues (e.g., ERP systems).
5. Leadership, Engagement & Culture
* Contribute to leadership forums and support organisational culture initiatives.
* Role model positive behaviours and support the development of a high-performing, collaborative working environment.
* Share best practices internally and externally where appropriate.
Skills & Experience Required
* Experience in a regulated industry (e.g., pharmaceuticals, FMCG, healthcare, manufacturing) or relevant customer/supply chain environment.
* Strong people‑management and leadership skills.
* Solid understanding of customer segments and how products move through the supply chain.
* Excellent stakeholder engagement and communication skills.
* Strong numerical analysis, data analysis, and data visualisation abilities.
* Ability to interpret and align with policies, procedures, and regulatory requirements.
* Strong organisational skills with the ability to prioritise and manage changing workloads