Job overview
We are looking for an enthusiastic, highly motivated Ward Administrator to join the Dermatology team within the Blood, Cells Cancer Unit.
The post holder will provide comprehensive administrative support to the Ward based members of the Dermatology team whose admissions are managed on Pelican Ward. Working with and supporting the multi-disciplinary team to provide a co-ordinated care package for patients under the care of the Dermatology specialty.
Core hours are 08:30am – 16:30pm. However, the post holder must be able to work flexibly to cover regular meetings that occur outside their normal working hours.
As well as collaborating closely with the Consultants, Registrars and Clinical Nurse Specialists within the Trust, you may also be asked to liaise with external agencies. You must be able to work calmly under pressure and have a proven history in using your own initiative and prioritising your workload to meet tight deadlines.
Main duties of the job
* The post holder will work within the Administrative and Clerical team within the Blood, Cells and Cancer Division and is expected to take responsibility for the co-ordination of the administration needs across the wards.
* The post holder will ensure that the ward reception areas have adequate cover and support at all times; that families are welcomed onto the ward; that phones are answered, and communication accurately recorded and that admin processes are efficient and of a high standard. They will also ensure that clinics are set up and run smoothly and will be expected to liaise with patients and their families via telephone to arrange admission.
* The post holder will also be expected to support the secretarial service across the Blood, Cells, and Cancer Division to deliver a high quality, responsive service to clinicians and their teams, thereby enabling a high quality and timely service to patients and their families. The post holder may be required to work weekends on a rota basis.
* There is an expectation that the post holder will work at a high level, taking pride in their work and taking the initiative to ensure the Unit’s administrative function is efficient and to a high quality at all times.
Working for our organisation
We are keen to make our workforce as diverse as the communities we serve, and we hope to attract applications from underrepresented groups, including people with Black, Asian and Minority Ethnic heritage, people with a disability, and people from LGBTQ+ communities. By growing an ever more diverse workforce, we’ll have a greater range of perspectives and knowledge, meaning that we can provide the children and young people at our hospital with even better care.
Our hospital is committed to creating an environment that is open and inclusive. Our staff are encouraged to engage with colleagues through the following networks: REACH (Race, Ethnicity and Cultural Heritage) ENABLED (Enhancing Abilities & Leveraging Disabilities Network), PRIDE and Women’s networks; all of which are sponsored by a member of our Executive Management Team.
We want to ensure that all of our people, regardless of their background, are seen and heard. We want to attract applicants that share our commitment to inclusion and that understand diversity is a strength that is embraced and valued.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Person specification
Academic/Professional qualification/Training
Essential criteria
* NVQ Level 2 qualification or equivalent
Desirable criteria
* Qualification in office administration
* Evidence of continued professional development
Culture and Values
Essential criteria
* Our Always Values
* Experience of working as part of a diverse team.
* Experience of contributing to an inclusive workplace culture.
Experience/Knowledge
Essential criteria
* Knowledge of medical terminology
* Awareness of the importance of maintaining high quality information
* Knowledge of electronic patient record (EPR)
* Demonstrable experience of working within a fast-paced admin environment
Desirable criteria
* Experience of working in a ward environment
* Experience of working in the NHS
Skills/Abilities
Essential criteria
* A competent working knowledge of windows-based computer systems
* Proven skills in English both grammar and punctuation
* Knowledge of Excel spread sheets
* Excellent clear and concise communication skills both written and verbal
* Ability to prioritise and organise workload
* Ability to accurately check all correspondence created by the ward/department
* Excellent Telephone Manner