Part time, Studio Lead - Shoreditch & Brighton
* Weekly hours: 20 hours per week.
* Days of Week: Mon-Fri, 4 hours per day.
About us:
We’re a small, fast-paced team running established creative sip & paint studios in London, Brighton and the North. This year is shaping up to be a big one for us as we expand, and we need a \"linchpin\" someone who can keep the wheels turning while we’re busy scaling.
We aren't looking for a typical office admin; we need someone who understands hospitality and venue management. You’ll be working closely with our Operations Executive to make sure our Shoreditch flagship and Brighton site run like clockwork.
This is a varied role. You’ll be the face of the studio for customers, the hands-on person for deliveries, and the brain behind the admin that keeps us organised.
You’ll be involved in:
* Operations: Managing the daily flow of our Shoreditch flagship.
* Customer Service: Being the point of contact for our community and partners.
* Management: Responsible for managing our sub contractors.
* Events: Helping us execute brand partnerships and fast-paced events across the studios.
* Support: Working directly with our operations team to keep things smooth as we grow.
Is this you?
* You’re London-based: You’ll need to be on-site in Shoreditch regularly with travel to Brighton 1-2 times a month.
* You’ve got \"floor\" experience: We’re looking for someone from a hospitality or management background who knows how to handle a busy environment without breaking a sweat.
* You’re a doer: We’re a small team, so no task is too small. Whether it’s sorting a delivery or prepping for a high-profile brand event, you’re on it.
* You want part-time: You’re looking for a role that fits your life but still offers real responsibility and exposure to the creative industry.
We’re energetic, we move fast, and we work on some pretty cool projects. If you’re organised, proactive, and ready to jump straight into the deep end with a growing creative business, we’d love to chat.
Job Description
1. Operations & Studio Management
* Administrative Support: Provide comprehensive operational assistance to the Studio Operations Executive across a variety of studio-based and administrative tasks.
* Customer Call Oversight: Check the Aircall messages for the studios daily (Monday to Friday) and respond when necessary.
* Inventory Control: Perform weekly physical stock takes and maintain the digital inventory tracker to ensure 100% accuracy for procurement.
* Procurement & Logistics: Place studio orders upon request and manage the receipt and organisation of all weekly deliveries.
* Facilities Maintenance: Maintain the studio and bar areas to a high brand standard, including regular line cleaning, restocking, and general organisation.
* Reporting Maintenance Issues: Report to management on any studio maintenance issues.
* Contractor Oversight: Act as the primary point of contact and supervisor for external service providers, including cleaners and maintenance contractors.
2. Leadership & Contractor Management
* Roster Management: Take full ownership of the schedule publishing for hosts.
* Engagement & Product Education: Lead brand briefings, optional curriculum previews and Host socials for the subcontractor pool.
* On-Call Support: Act as the remote first point of contact for the subcontractors during live sessions to troubleshoot operational issues.
* Escalation Management: Handle emergency situations and report critical incidents directly to the Studio Operations Executive.
* Service Quality Observation: Attend a minimum of one paint and sip session per week to conduct on-site observation and review of service delivery, ensuring standards are met by subcontractor Hosts and to facilitate ongoing ‘Engagement & Product Education’ as a key part of your contractor management duties.
3. Event Execution & Creative Support
* Bespoke Event Support: Work closely with the HQ team on the end-to-end planning, logistics, and execution of bespoke brand and high-value client events.
* Mobile & External Events: Support the operational setup and logistical requirements for off-site Pop-up and partnership sessions.
4. Customer Experience & Project Ownership
* Communication & Collections: Manage the end-to-end customer communication and logistics for artwork collections at the studio sites.
* Specialty Prep: Take full ownership of the “Paint Your Pet” image preparation process, ensuring all customer submissions are processed and ready for session delivery.
* Subcontractor Assistance: Support the Studio Operations Executive with evaluating sub-contractors, administrative tasks, invoice approval, and auditing customer service delivery.
5. Communication & HQ Integration
* Strategic Reporting: Maintain a clear and consistent line of communication with the Studio Operations Executive to ensure alignment on business goals.
* HQ Collaboration: Work from the studio on designated “HQ Days” to facilitate collaborative project work and team synergy.
* Accountability: Attend 1-on-1 strategy calls for studio planning & operations.
* Management: Be the link between hosts for all south studio sites, managing training, support with individual needs, bridge between hosts and HQ.
6. Business Development & Marketing Support
* Studio Viewings: Executing studio viewings for prospective clients.
* External Site Visits: Pop-up and partner site visits.
* Networking & Partnerships: Attend networking events and facilitate partnerships as required.
* Promotional Support: Assist with flyering and other local promotional activities as directed.
Essential Skills:
* Hospitality experience
* Managing relationships or teams
Desired but not essential:
* Artist host experience
* Multi site management experience of teams
* Knowledge in using platforms such as Square, Deputy, Monday.com & Aircall.
* Experience in operations