Sanctuarymanages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives.
Regional Customer Services Officer
Regional role with a flexible base, covering Sheffield and other parts of the North region
GBP 34,544 : GBP 36,367 per year
37.5 hours per week
We are looking for a Regional Customer Service Officer to join ourteam in the north region with regular travel required to Sheffield as well as other parts of the region.Sitting within our Housing team, the role willact as primary point of contact for customersand will manage enquiries from customers and stakeholders.
You will be expected tocarry out consultation exercises, manage enquiries and external stakeholder escalations to support operational teamstodeliver positive outcomes for customers, primarily focusing on Placed: Based / Targeted Investment funding areas.Also, you will support the implementation and delivery of regional customer engagement strategies.
The role of Regional Customer Services Officer will include:
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Liaise with and respond to customer needs to deliver effective consultation and support services in relation to place:based / targeted investment works, ensuring any special requirements are identified and managed appropriately, to minimise disruption to customers and maximise the use of available resources
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Deliver, coordinate, improve, maintain and monitor effective and efficient face to face customer care and administrative systems to support the delivery of services in accordance with policies, procedures and relevant regulations. Lead on production of updates, newsletters and completion of satisfaction surveys for defined areas
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Manage and maintain relationships with key stakeholders, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately and delivering high quality customer service that meets the changing needs of the Group
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Meet all legislative and regulatory requirements for housing services activities to ensure safe homes for
customers, minimising potential risks and contract requirements are fulfilled
Skills and experiences:
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Proven experience of providing face:to:face customer service
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Some knowledge of regulations, legislation and current practice in relation to Housing Services, Community Investment
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Working knowledge of good practice consultation or customer participation activities and practices
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Excellent Communication skills including written and spoken English
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Ability to extract and interrogate data from computer systems and published documents
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Ability to work independently and use own initiative
Why work for us?
We are a not:for:profit housing association and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
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25 days annual leave (rising to a maximum of 30 days) plus public holidays
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A pension scheme with employer contributions from Sanctuary
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Life Assurance
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Employee Advice Service including counselling
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Cycle to Work scheme
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Voluntary health plans
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Employee discou