Job Title: Guest Services Supervisor – Be the Face of Exceptional Hospitality Location: St Brides Spa Hotel, Saundersfoot Department: Front of House Department Contract Type : Full-Time | 40 hours per week | 5 days out of 7 Rate of Pay: £12.78 per hour amazing perks Job ID: REQ5998 Ready to Lead Where Luxury Meets the Sea? Join us at the stunning St Brides Spa Hotel, perched above the picturesque Saundersfoot harbour, and become a key part of our award-winning hospitality team. As a Guest Services Supervisor, you’ll be at the heart of creating unforgettable guest experiences in one of Wales’ most iconic coastal retreats. Why You’ll Love Working Here: Be part of the ‘Greatest Story in Hospitality’ – from Manor to Marina, we’re redefining guest service. Work in a breathtaking location with panoramic sea views and a spa that’s second to none. Join a passionate team of Hospitality Heroes who make magic happen every day. What Makes You Our Ideal Hero: You’re a natural leader who can inspire and energise a team. You thrive in fast-paced environments and love solving problems with a smile. You’ve got hotel experience and know how to deliver top-tier guest service. You’re driven to exceed expectations and create memorable moments. Your Mission: Lead the Front of House team with confidence and charisma. Ensure every guest feels welcomed, valued, and cared for from check-in to check-out. Support the Front Office Manager with daily operations and team development. Keep standards sky-high and service seamless. Be the go-to person when challenges arise – and turn them into triumphs. Perks That Make a Difference: Career development from day one Discounts on dining and hotel stays Free virtual GP appointments 24/7 wellbeing support NEST pension scheme Social club and staff events Monthly and annual recognition awards Grow With Us: At The Celtic Collection, we believe in empowering our people. You’ll be supported, celebrated, and given every opportunity to thrive. Here, you’ll say: ? “I’m proud to be part of something special.” ? “I’m encouraged to grow and my ideas matter.” ? “I’m recognised for the work I do.” Important Info: We may close applications early if we receive a high volume of interest. All applicants must have the right to live and work in the UK. The Celtic Collection is proud to be an equal opportunities employer.