Operations Coordinator – Birtley, Chester-Le-Street Birtley Community Aquatic Centre (BCAC) Location: Birtley Community Pool Job Type: Full-time, 37.5 hours Salary: £26,754 per annum (NJC Scale 4) Additional Payments: £20 for shifts starting at 05:00 (only Fridays) £5 for shifts starting at 05:45 (Mondays to Thursdays) About Us Birtley Community Pool is a community-focused facility dedicated to providing a high-quality and safe environment for swimmers of all ages and abilities. As a charity, we reopened the pool in September 2024, following significant investment in the summer of 2024, including replacing the existing boilers and other items of pool equipment, refurbishing the water slide, buying a giant inflatable obstacle course and installing new LED lighting and security measures on all entry points. Since the pool re-opened we have achieved steady growth in customer footfall and consistently high customer satisfaction ratings on google review with an average score of 4.3. We are now financially stable and have a secure future ahead of us. We are seeking experienced, enthusiastic and proactive Operations Coordinator to join our dedicated team. If you have a customer focused approach, a "can-do" attitude, excellent organisational skills, and a commitment to health and safety, we would love to hear from you! Role Overview As Operations Coordinator, you will play a key role in the daily operations of our centre, ensuring high standards of safety, customer service, and cleanliness. You will also be responsible for supervising staff/volunteers, managing pool plant operations, and supporting staff/volunteer training and development. You will report direct to our Senior Operational Manager. Key Responsibilities Supervise and coordinate leisure attendants, volunteers, and contractors. Assisting in operating and maintaining the pool plant system. Carrying out pool water quality tests regularly during the day Opening up the pool on early shifts and closing the pool on late shifts Act as the designated fire warden and safeguarding officer while on shift. Ensure excellent customer service and respond swiftly to customer queries and concerns. Conduct and deliver staff training sessions, including maintaining training records. Manage health and safety compliance, including risk assessments and emergency action planning. Oversee daily financial transactions, including the end of day till reconciliation and memberships. What We’re Looking For Essential: At least one year of experience of leading and supervising staff. At least one year of experience managing and maintaining buildings and facilities including cleaning and maintaining equipment. Minimum GCSE (or equivalent) in Maths and English (A-C). IT literate with the ability to follow policies and procedures. A proactive, customer focused approach, with experience of resolving customer queries and issues quickly. Strong communication, problem-solving, and organisational skills. A flexible approach to working hours, including early mornings, late nights, and weekends. Desirable: RLSS National Pool Lifeguard Qualification (NPLQ) or equivalent. National Pool Plant Operator Certificate (or experience and willingness to obtain certification). Health & Safety Qualification (e.g. IOSH) First Aid at Work Qualification. Safeguarding Children Certificate. A valid UK driving license and access to a vehicle Why Join Us? Competitive salary with additional pay for early shifts. Ongoing professional development and training opportunities. A friendly and supportive working environment. The opportunity to make a real difference in the local community. Working hours You will work 37.5 hours per week spread over five days across Mondays to Sundays. Your shift pattern will include a mixture of early and late shifts, with the weekday early shifts starting at 0545 other than Fridays which start at 0500 and the weekday late shifts finishing at 2200. Some weekend shifts will also be required which start at 0630. Your shifts would be agreed with the Senior Operating Manager once you are successful, but we will try to accommodate your preferences when doing this. Closing Date The closing date is Monday 8 st December at 12pm. Applications sent earlier will be assessed as and when on a first come first serve basis. If we feel you meet the requirements of the role, we will then arrange an interview with you as soon as we can find a time and date which works for both you and us. PLEASE NOTE – APPLICATIONS WHO FULFIL ALL OF THE DIESRED CRITERIA WILL BE SENT AN APPLICATION FORM TO COMPLETE VIA E-MAIL