Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again. Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee. We are currently recruiting for a Front Office Manager at B ailbrook House Hotel, part of Hand Picked Hotels. This is a new role at Bailbrook House Hotel due to a new General Manager and new restructuring of the management team. Bailbrook House Hotel is a prestigious luxury country house hotel, steeped in history and located within the beautiful city of Bath. Bailbrook House Hotel has 88 bedrooms spread across the Mansion house and court and has been awarded 4 Silver stars by the AA. It is a popular venue for relaxing weekends away or for weddings and events. Keyboard Shortcuts F9 - Move focus from the edit area to the Footer Toolbar F10 - Move focus from the edit area to the first toolbar button Shift TAB - Move focus from the edit area to the last toolbar button About the Role As the Front Office Manager, you will lead by example and inspire your Reception and Nights team to deliver a fantastic welcome to each guest, every time. It doesn’t matter if they’re first-time visitors or returning guests, your team will charm them from the initial welcome to the “have a safe journey home” with the impeccable standards of service you encourage them to deliver. The role of front office manager will involve recruiting, training and coaching a highly motivated team who can surprise and delight our guests going above and beyond at every opportunity. Monitoring and improving delivery of company brand standards and standard operating procedures. Having a good understanding of business financials including labour costs, forecasting and budgets. Most of all we will want you to be inspired, have fun and enjoy being part of our Passionate Hand Picked Team. About you: To be considered for this role of Front Office Manager you will have current hotel reception management experience within a 4 or 5 star luxury hotel. This role may suit an Assistant Front Office Manager or Reception Manager looking for the next step in their career. It is essential you have a good understanding of Opera, Excel and have excellent administration skills. With proven experience of training colleagues, you will enjoy motivating and coaching others to be their best and achieve their career goals. Making our guests feel at home developing a thorough knowledge of our hotel products and services will be your passion and motivation. You will be excellent at building a rapport with colleagues and guests and be passionate about always delivering a high level of individual customer service. Always taking pride in your appearance and leading by example as the face of Hand Picked. Most of all, you will have a professional, organised and friendly approach and be able to anticipate our guests needs and create memories. Due to the location of our hotel and shift times, you will need to drive and have access to your own transport. Keyboard Shortcuts F9 - Move focus from the edit area to the Footer Toolbar F10 - Move focus from the edit area to the first toolbar button Shift TAB - Move focus from the edit area to the last toolbar button Company Benefits Our Benefits include: A competitive salary package of up to £36,000 per year, plus a share of service charge. This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs. Working a mixture of shifts, starting from 7am and finishing at 11pm. Company pension scheme with a generous employer contribution. Life assurance scheme. Employee Assistance Program to support you with whatever life throws at you. Company Sickness Scheme Benefit. 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service. Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team. Discounted staff stays with Hand Picked Hotels & on all food & drink. Annual loyalty awards (like afternoon teas and overnight stays) Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform. Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion. Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK. Keyboard Shortcuts F9 - Move focus from the edit area to the Footer Toolbar F10 - Move focus from the edit area to the first toolbar button Shift TAB - Move focus from the edit area to the last toolbar button