Job overview
To provide a comprehensive typing and administrational service to members of the team in order to assist in the achievement of departmental objectives. The post holder will work closely with the team to ensure the delivery of a high quality service. This will require the utilisation of good typing, administrative, communication and interpersonal skills.
Main duties of the job
The post holder is required to:
* Communicate tactfully and politely with patients/carers and staff in the exchange of verbal and written information
* Communicate with external Trusts and other departments within the Trust
* Deal with telephone and face-to-face enquiries efficiently and with understanding, taking action as appropriate
* Plan and organise own time/work
* Adjust clinic times as necessary
* Ensure notes are ready for clinics and arrange secure transfer between hospital sites as necessary
* Take minutes at meetings as requested; arrange meetings, for example, audit meetings, service meetings, training days
* Type back from dictation, audio or otherwise, all letters and information and take action as necessary within agreed procedures
* Provide information and advice to patients/carers about admissions and appointments
* Follow all relevant Trust policies and adhere to department guidelines/standard operating procedures at all times
* Comment on local policies and procedures where they relate to secretarial or clerical issues
* Maintain stationery stocks; demonstrate secretarial duties to new starters
* Maintain and develop patient information, clerical, secretarial and record keeping systems, both paper based and electronic, in line with established Trust systems, liaising with other departments, including Medical Records and Trust Headquarters, where necessary
* Participate in surveys, gather information and assist with audits as required through the collection of data.
Working for our organisation
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.
Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
Right to Work in the UK: This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations.
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application materials. While this is not discouraged, we kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role.
Personal integrity and authenticity are central to our recruitment process. We value honesty and appreciate applications that are genuine and representative of the individual behind them.
Detailed job description and main responsibilities
Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.
Person specification
EDUCATION, QUALIFICATIONS & TRAINING
Essential criteria
* General education to GCSE standard or equivalent, including English and Maths
* RSA stage III word processing or equivalent experience
KNOWLEDGE & EXPERIENCE
Essential criteria
* Recent & relevant experience in an office environment in a clerical/admin capacity
* Experience of dealing with telephone enquiries
* Understanding of Confidentiality
* Previous computer experience in a Windows environment
Desirable criteria
* Previous experience in a Healthcare environment
SKILLS & ABILITIES
Essential criteria
* Competent keyboard skills
* Excellent communication skills
* Ability to work without supervision
* Ability to work as part of a team
Our Mission
Outstanding care for people in ways which matter to them.
Our Vision
Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.
Our Values
Integrity, Respect, Teamwork, Excellence
We are a Trust that celebrates diversity and we are committed to creating an inclusive environment for all employees. We would welcome applications from people in all under-represented groups.
PLEASE READ THE FOLLOWING IMPORTANT INFORMATION CAREFULLY BEFORE YOU SUBMIT YOUR APPLICATION
Please read the job description and person specification carefully to ensure your application reflects the knowledge, skills and experience required.
The closing date/interview date is subject to amendment; this vacancy may therefore expire at short notice, so we recommend that you submit an application at your earliest convenience. We reserve the right to close any vacancies without notice.
Shortlisted applicants will be contacted via email; therefore it is important that you check your personal email account regularly.
Unfortunately we are unable to respond to every application; if we do not contact you within 4 weeks of the closing date, please be advised that you not have been shortlisted on this occasion.
You can contact us on 01305 254655 to find out whether you have been shortlisted or if you would like feedback.