Job Description
Technical Business Analyst – Workforce Management (Contract)Day Rate:£450- £535/day(Inside IR35)Contract Length: 6 months
A leading organisation is seeking two experienced Technical Business Analysts with strong Workforce Management (WFM) expertise to support the delivery and optimisation of complex WFM solutions across a multi-site environment.
This role requires candidates with genuine practice, process and system experience in Workforce Management — not HR/payroll-only backgrounds.
Key Responsibilities
* Work closely with stakeholders, architects, engineers and delivery partners to define clear, testable business and technical requirements
* Gather and document requirements through workshops, interviews and structured discovery
* Produce user stories, functional specifications, process maps and acceptance criteria
* Conduct detailed gap analysis, impact assessments and feasibility studies
* Operate effectively within a matrix organisation with multiple business units and product teams
* Actively participate in Agile ceremonies: sprint planning, backlog refinement, stand-ups, reviews and retrospectives
* Partner closely with Product Owners and engineering teams to support iterative delivery
* Support UAT planning, execution and defect management
* Contribute to change management, business readiness and stakeholder communication
* Promote data-driven decision-making using analytics and reporting tools
* Ensure compliance with regulatory, data privacy, cybersecurity and internal control requirements
Essential Experience
To be considered, candidates must have hands-on WFM experience, including:
* Scheduling & rostering
* Time & attendance
* Clocking systems and working hours rules
* Experience with Workforce Management platforms such as:
o Kronos / UKG
o Workforce Software
o Quinyx
o Reflexis
o SmartTime
o Or equivalent WFM vendors/systems
* Proven ability to work across practice, process and system change
* Strong experience within large operational or multi-site organisations
Ideal Background
* Experience in sectors such as public services, logistics, transport, defence, contact centres, facilities management or similar
* Ability to work confidently with both technical and non-technical stakeholders
* Strong communication, analytical and problem-solving skills
* Comfortable working in fast-paced Agile delivery environments
If you have the relevant experience for this role, please apply using the link provided.