This apprenticeship combines practical workplace experience with formal learning, leading to a recognised qualification in Housing (SCQF Level 6). It is ideal for someone at the beginning of their career who is passionate about helping people, keen to develop professional skills, and motivated to make a positive impact across our communities. A mixture of online and in person training will be provided by SHARE who will support you through the Programme and learning.\n\n\nAbout you\u00A0\nWe are looking for someone with\u00A0\nâ¢\u00A0\u00A0\u00A0\u00A0Three National 4 qualifications or equivalent (one of these qualifications must be in English)\nâ¢\u00A0\u00A0\u00A0\u00A0Willingness to learn and develop professionally.\nâ¢\u00A0\u00A0\u00A0\u00A0Positive attitude and strong written and verbal communication skills.\n\n\n\nWhy Riverside?\u00A0\nAt Riverside, weâre a housing association with a difference â enhancing the everyday for all our customers. For 90 years, weâve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. \nWe have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.\u00A0\n\n\n\nWorking with us, youâll enjoy:\u00A0\nâ¢\u00A0\u00A0\u00A0\u00A0Competitive pay & generous pension \nâ¢\u00A0\u00A0\u00A0\u00A025 days holidays plus bank holidays\u00A0\nâ¢\u00A0\u00A0\u00A0\u00A0Flexible working options available\u00A0\nâ¢\u00A0\u00A0\u00A0\u00A0Investment in your learning, personal development and technology\u00A0\nâ¢\u00A0\u00A0\u00A0\u00A0A wide range of benefits\u00A0\n\nDiversity and Inclusion at Riverside: \nWe are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. \n\n\n\nRiverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.\u00A0\n\n\n\nApplications may close before the deadline, so please apply early to be considered.\n\n\nRole Profile\u00A0\nâ¢\u00A0\u00A0\u00A0\u00A0 Provide general support to Tenant Partners and the wider Housing Team.\nâ¢\u00A0\u00A0\u00A0\u00A0Assist with customer enquiries via phone, email, and in person, ensuring a helpful and professional response.\nâ¢\u00A0\u00A0\u00A0\u00A0Support tenancy management activities, including sign ups, estate inspections, and customer engagement visits.\nâ¢\u00A0\u00A0\u00A0\u00A0Help maintain accurate customer records and update housing management systems.\nâ¢\u00A0\u00A0\u00A0\u00A0Contribute to community engagement projects and initiatives that improve neighbourhood wellbeing.\nâ¢\u00A0\u00A0\u00A0\u00A0Work with colleagues to identify and escalate tenancy or property issues such as repairs, anti social behaviour, or support needs.\nâ¢\u00A0\u00A0\u00A0\u00A0Participate fully in all required learning activities, assessments, and training sessions to successfully complete the apprenticeship qualification.\n\n\nWhat You Will Learn\nâ¢\u00A0\u00A0\u00A0\u00A0Fundamentals of social housing operations in Scotland.\nâ¢\u00A0\u00A0\u00A0\u00A0Customer service and communication skills.\nâ¢\u00A0\u00A0\u00A0\u00A0Tenancy management and housing legislation basics.\nâ¢\u00A0\u00A0\u00A0\u00A0Problem solving and case handling techniques.\nâ¢\u00A0\u00A0\u00A0\u00A0How to work collaboratively as part of a multi disciplinary housing team.\nâ¢\u00A0\u00A0\u00A0\u00A0Digital and administrative skills relevant to modern housing services.\n\n\nLearning & Development\nâ¢\u00A0\u00A0\u00A0\u00A0Work towards an accredited qualification â Housing SCQF Level 6 (with CIH Level 2 in Housing)\nâ¢\u00A0\u00A0\u00A0\u00A0Receive regular supervision, coaching and development discussions.\nâ¢\u00A0\u00A0\u00A0\u00A0Take on increasing responsibility as skills, confidence and knowledge grow.\nâ¢\u00A0\u00A0\u00A0\u00A0Contribute to ideas for improving processes as experience develops.\n\n\nAdditional Information\nâ¢\u00A0\u00A0\u00A0\u00A0This is an entry level role designed to support skills development in a supportive team environment.\nâ¢\u00A0\u00A0\u00A0\u00A0All tasks will be supervised, with gradual progression based on learning and capability.\nâ¢\u00A0\u00A0\u00A0\u00A0The role will be exposed to sensitive information; therefore, you are expected to uphold data protection and maintain levels of confidentiality and record keeping standards at all times.\nâ¢\u00A0\u00A0\u00A0\u00A0The role holder is expected to work in line with health & safety, policies and procedures.\nâ¢\u00A0\u00A0\u00A0\u00A0In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation.\u00A0\nâ¢\u00A0\u00A0\u00A0\u00A0The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken. \nâ¢\u00A0\u00A0\u00A0\u00A0Please be aware that travel may be required for work purposes such as meetings, training, and other role related duties\n\n\nPerson specification\u00A0\nKnowledge, Skills and Experience \nEssential\u00A0\nâ¢\u00A0\u00A0\u00A0\u00A0Three National 4 qualifications or equivalent (one of these qualifications must be in English)\nâ¢\u00A0\u00A0\u00A0\u00A0Willingness to learn and develop professionally.\nâ¢\u00A0\u00A0\u00A0\u00A0Positive attitude and strong written and verbal communication skills.\nâ¢\u00A0\u00A0\u00A0\u00A0Basic IT skills (or commitment to learn), including email and Microsoft Office.\nâ¢\u00A0\u00A0\u00A0\u00A0Good attention to detail and the ability to follow instructions.\nâ¢\u00A0\u00A0\u00A0\u00A0Organised, reliable and able to manage simple tasks with guidance.\n\n\nDesirable\u00A0\nâ¢\u00A0\u00A0\u00A0\u00A0Interest in working within a customer focused housing environment.\nâ¢\u00A0\u00A0\u00A0\u00A0Some prior volunteering, school, or workplace experience in a customer facing environment. This apprenticeship combines practical workplace experience with formal learning, leading to a recognised qualification in Housing (SCQF Level 6). It is ideal for someone at the beginning of their career who is passionate about helping people, keen to develop professional skills, and motivated to make a positive impact across our communities. A mixture of online and in person training will be provided by SHARE who will support you through the Programme and learning. â¢\u00A0\u00A0\u00A0\u00A0Three National 4 qualifications or equivalent (one of these qualifications must be in English)\nâ¢\u00A0\u00A0\u00A0\u00A0Willingness to learn and develop professionally.\nâ¢\u00A0\u00A0\u00A0\u00A0Positive attitude and strong written and verbal communication skills.\nâ¢\u00A0\u00A0\u00A0\u00A0Basic IT skills (or commitment to learn), including email and Microsoft Office.\nâ¢\u00A0\u00A0\u00A0\u00A0Good attention to detail and the ability to follow instructions.\nâ¢\u00A0\u00A0\u00A0\u00A0Organised, reliable and able to manage simple tasks with guidance.