About Our Client: Our client is a world-leading, freight forwarding business based in the United Kingdom who provide air, sea, road and cross-trade products for a world-wide freight service - along with warehousing and transport solutions. Job Description: As a Freight Branch Manager you will report into the Freight Operations Director and will be responsible for the following areas of responsibility: Direct management of air, road and sea freight experts Engage and motivate the Freight Forwarding team through coaching, performance management and appraisal techniques. Ensuring maximum operational effectively & efficiency across all aspects of the freight operations Ensuring the Department is meeting KPI's & budgetary requirements Full responsibility of the management and development of the employees within the department. I.e. Performance management, Absenteeism, MPPs, disciplinary hearings with support of Directorship & HR Department. Ensuring that people resources within the department cover the department workloads. I.e. managing the leave calendar, desk holiday or sickness cover. First line of escalation or support. Interviews and new starter training. Apprentice mentorship. To hold monthly and/or weekly department meetings. Ensure Standard Operating Procedures and Service Level Agreements are in place, and complied with, for all business handled by the branch. Responsible to ensuring all relevant customer and supplier rate cards are filed with validity periods monitored and controlled The Successful Applicant: The successful Freight Branch Manager will encompass the following skills: 3 years experience in Freight Forwarding (air, sea, road or cross-trade) Experience at a supervisory or branch management level Expert knowledge of Freight quotations, pricing, facilitation Customs knowledge across the freight sector Knowledge of a variety of air or ocean freight areas (bulk, breakbulk, LCL, FCL containers, RoRo, general cargo, GSA, AOG, time-critical)