The Executive Chef Manager plays a critical, customer- and patient-facing leadership role, serving as the frontline manager for all Catering, Retail, and Central Estates & Facilities related operations within their designated area. This is a dynamic operational position that requires both strategic oversight and direct engagement with service delivery.
Operating the catering department as a distinct business unit, the post holder is accountable for ensuring seamless performance across all teams involved in catering, retail, and hospitality services. This includes driving operational excellence, fostering team cohesion, and maintaining high standards of service.
In addition to managerial responsibilities, the role demands a proactive, hands-on approach. The Executive Chef Manager is expected to step into kitchen-based roles when needed, providing direct support to staff and ensuring continuity of service.
The successful candidate will be instrumental in delivering exceptional patient and customer satisfaction across the following key service areas:
* Patient meal services
* Staff restaurant and retail offerings
* Hospitality and event catering
* Retail vending operations
The Executive Chef Manager holds comprehensive responsibility for overseeing catering operations, ensuring that all service activities are strategically planned, delegated, and executed efficiently. This includes supervising departmental teams, supporting supervisory staff, and managing the Senior Chef through effective line management.
The role involves compiling performance reports and statistical data for senior leadership, while also coordinating rotas to align skilled personnel with operational needs. A key focus is maintaining high standards in food production, presentation, and waste management, while meeting departmental KPIs across finance, HR, procurement, and customer satisfaction.
In addition, the post holder leads initiatives to uphold food service standards, including annual menu reviews that reflect dietary and cultural requirements, with input from dieticians and patient feedback. They champion healthy eating by offering informed choices and ensure professional communication through marketing materials and staff training.
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
The Trust is rated as Good overall by the Care Quality Commission. Forensic services are rated as Outstanding.
Role Requirements
Please view the attached Candidate Pack for an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required.
Equal Opportunities
We are an equal opportunities employer and welcome applications from all qualified candidates.
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