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Job: Store Crew
Location: Salcombe
Job Type: Temporary, Part-time
Contracts available:
* 1 x 8 hours
* 1 x 16 hours
Who are we?
For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life.
Equality and inclusion isn't an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering an environment free from prejudice, racism, sexism, harassment, bullying, and marginalization.
Role Overview
You are the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You will learn about our products to assist customers effectively.
Role Responsibilities
* Greet and thank customers, wishing them a fond farewell, ensuring a memorable experience.
* Provide exceptional service, helping customers find the best products for them across in-store and multi-channel sales.
* Process sales, orders, and refunds efficiently at the tills.
* Assist with deliveries, stock replenishment, and shop floor setup.
* Maintain shop floor and back-of-house cleanliness and organization.
* Stay updated on company activity and promotions.
* Support floor moves, sale setups, and launches.
* Adhere to all company policies and GDPR procedures.
Competencies
* Deliver excellent customer service focused on customer needs and satisfaction.
* Show enthusiasm and commitment to the FatFace brand, embodying our values.
* Support social and environmental initiatives.
* Provide authentic, genuine interactions.
* Act with integrity and demonstrate understanding of others.
* Respect and value team members at all levels.
* Participate actively in team activities.
* Use humor appropriately and tailor interactions to individuals.
* Promote multichannel shopping options.
* Maintain operational standards including delivery handling, VM, health and safety, and stock management.
Experience
* Customer service experience desirable but not essential.
* Strong interpersonal and communication skills.
* Positive attitude and ability to work under pressure.
* Initiative and independence.
* Team player with good time management.
Benefits of working with us
* 25 days holiday plus bank holidays.
* Generous monthly discount allowance.
* Perkbox access from day one.
* Thrive learning platform.
* Dental insurance (employee funded).
* Pension scheme.
* EAP support available 24/7.
* Sick pay allowances.
* Sabbatical leave based on service.
* Enhanced family policies, including maternity leave.
* Refer a friend scheme.
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