Job Description
Service Advisor\n\nPembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.\n\nThe ideal Service Advisor -\n\nPrevious experience in a service role is preferred.\nA passion to deliver a high standard of customer service.\nAn organised individual who can deal with many duties on the move.\nExcellent telephone and face-to-face communication skills\nAdministration skills, be able to use computers with confidence and the ability to organise and prioritise work.\n\nService Advisor key responsibilities -\n\nEstablish rapport with and provide outstanding care to the customer\nIdentify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products\nBook in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency\nArrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles\nManage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.\nEnsure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary\n\nIT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck