Job Title: Customer Service Assistant — Friendly, Fast‑Moving Team
Overview
Join a close‑knit customer service team supporting a growing manufacturer. This hands‑on role is central to delivering excellent service: you’ll process orders and quotations, keep customer records accurate, support the sales team, and help drive a move from reactive firefighting to proactive account support. If you enjoy solving problems, working with colleagues across the business and improving processes, this is an excellent opportunity to make a visible impact.
Organisation Overview
Our Client is a manufacturing business operating in the construction materials sector. With a compact UK team and a reputation for quality, they value collaboration, continuous improvement and a down‑to‑earth culture. The business is investing in automation and digital tools, encourages development, and rewards the whole workforce through a shared bonus scheme — no individual sales targets or commission.
Role Summary
This role has been created to strengthen the customer relations function as demand increases and systems evolve. You will ensure orders, deliveries and customer queries are handled smoothly, provide clear information to customers and colleagues, and help embed new processes and a customer‑first way of working. It’s a fantastic role for someone who wants responsibility, variety and progression in a supportive environment.
Key Responsibilities
Issue, follow up and process quotations and sales orders accurately
Arrange haulage and coordinate deliveries to ensure reliability
Administer complaints and returns with the aim of restoring customer confidence
Maintain and update customer records in the CRM and order systems
Support internal stakeholders (sales, operations, accounts) with timely information
Monitor stock and flag replenishment opportunities to support proactive customer contact
Contribute to process improvements and learning as systems become more automatedEssential Skills & Experience
Strong verbal and written communication and a customer‑centric approach
Proven ability to manage multiple tasks, prioritise and meet deadlines with attention to detail
Comfortable using CRM and order processing systems (or a quick learner of new systems)
Reliable, accountable and able to work independently as well as part of a small teamDesirable Skills & Experience
Experience in manufacturing or distribution environments, or familiarity with logistics/haulage arrangements
Product knowledge relevant to a technical or trade market
Experience suggesting sales opportunities from stock data (non‑cold calling)Preferred Education and Experience
GCSEs or equivalent; further customer service, administration or business training is a plus
Demonstrable track record of continuous learning and steady progression in customer‑facing rolesOther Requirements
Willingness to work core office hours (typical shifts 08:00–16:00 or 09:00–17:00 with a 30‑minute lunch)
Hybrid working: predominantly office‑based (initially full‑time in office), with some home working when establishedIf this sounds like the next step for you, please send your CV outlining how you meet the essential criteria — we look forward to hearing from you