We have an exciting role on offer within our Resident and Business Support Service as an Operations Manager.
We are seeking a highly motivated and experienced Operations Manager to manage the day-to-day operations of our Revenue Services and our Centralised Collection Services.
This is one of the service’s key leadership roles, responsible for managing the collection of the Council’s income streams, including Council Tax, and other Council revenues. This role will appeal to individuals who thrive in a fast-paced, regulatory environment.
You will oversee operational performance, drive continuous improvement, and ensure compliance with relevant legislation and policies. The successful candidate will play a pivotal role in shaping service delivery, enhancing customer experience, and supporting strategic objectives.
Key Responsibilities:
Lead and manage the Revenues & Centralised Collection Services, ensuring high performance and service standards.
Oversee the administration and collection of Council Tax, and other Council revenues.
Monitor and improve operational processes to ensure efficiency and effectiveness.
Ensure compliance with statutory requirements and internal policies.
Develop and maintain strong working relationships with internal and external stakeholders.
Analyse data and performance metrics to inform decision-making and service improvements.
Support the implementation of digital solutions and transformation initiatives.
About You:
Proven experience in revenues management or a similar operational leadership role.
Strong understanding of local government finance, particularly Council Tax and Business rates.
Excellent leadership, communication, and interpersonal skills.
Ability to manage competing priorities and deliver results under pressure.
Proficient in using relevant IT systems and data analysis tools.
Commitment to continuous improvement and customer-focused service delivery.
If this is you, this may be the opportunity you are looking for!
If you would like to talk through this opportunity further, please contact Leanne Miller – Strategic Business Manager. 01642 726556.
We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.