Salesforce Administrator Akkodis are currently working in partnership with a leading service provider to recruit an experienced Salesforce Administrator with knowledge of Service Cloud to join their team. The Role As a Salesforce Administrator you will contribute to the ongoing development of salesforce for the organisation. Working closely with functional leaders, organisational units, and subject matter experts you will identify develop and deploy new business processes. You will also be responsible for the execution on the day-to-day configuration, support, maintenance, and improvement of the CRM platform. Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and certifications. The Responsibilities Provide maintenance and complete operational requests to support day to day operations. Triage and work bug support tickets. Support change management by providing solutions or guiding colleagues through the possibilities of Service Cloud. Create clear documentation (such as HLDs and LLDs) to support change management. Act as an SME for Salesforce Service Cloud Org. Identify and highlight key areas of improvement. Estimate work effort required for proposed changes. The Requirements Understanding of automation tools (such as Flow and Approval Processes). A deep knowledge of Salesforce Service Cloud. Ability to build and mainta...