Overview
We have an exciting new opportunity for a CRM Specialist to join our Marketplace team, to manage and develop the Salesforce platform that underpins our marketplace and retail media operations. You will support merchant acquisition and relationships across multiple markets by enabling simple, secure and scalable CRM processes.
This role will be based out of our Kingfisher Head Office in Paddington, with an expectation of 12 days a month in the office.
Responsibilities
* Manage and maintain the Salesforce platform, ensuring it is reliable, secure and easy to use across the organisation.
* Configure users, data, workflows, reports and dashboards, tailoring Salesforce to meet Kingfisher’s marketplace needs.
* Protect data by managing roles, profiles and permissions in line with security and confidentiality requirements.
* Work closely with Kingfisher’s banners, including B&Q, Castorama and Brico Depot, to understand local processes and optimise Salesforce while maintaining consistency across the business.
* Translate Group and Banner Business Development requirements into effective CRM processes that support merchant lead generation and acquisition.
* Build and develop Community Cloud‑based Merchant Hubs that deliver seamless experiences for merchants across all banners.
* Manage the relationship with Kingfisher’s Salesforce Partner agency, coordinating delivery, monitoring performance and ensuring solutions are implemented smoothly.
Qualifications
* Proven experience in a technical CRM or Salesforce Administrator role, ideally within a marketplace/home improvement/closely related environment.
* Salesforce Administrator certification/Super Sets and Badges (ideally Trailblazer rank Ranger or higher).
* Strong hands‑on knowledge of Salesforce configuration, workflows, data management, security and reporting.
* Experience working with Salesforce Lightning Products, including Sales, Service and CRM Analytics.
* Clear communication skills, with confidence working collaboratively across teams and with external partners.
* A practical, solutions‑focused approach with the ability to manage multiple priorities and projects.
How We Work
We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating—whether in our offices or at offsite locations. On average, around 60% of your time will involve in-person collaboration.
Benefits
Private Health Care
Opportunity to receive up to family level cover with AXA. Join within three months of starting or at annual renewal in April. (This benefit is subject to Benefit In Kind taxation).
Kingfisher Pension Scheme
Immediate eligibility through auto‑enrolment. Contribute 8% to receive a max 14% from the Company.
25 Days' Holiday
25 days per annum plus bank holidays as stated in your contract (pro rated for part time colleagues).
Staff Discount
20% discount at B&Q and Screwfix. Eligible after 3 months service.
Kingfisher Share Incentive Plan (SIP)
Share ownership in a tax efficient way. Save between £10 to £150 per month. Join at any time once three months service is reached.
Life Assurance
x4 Salary plus benefit equal to value of your Retirement Account (if an active member of KPS‑MP) or x1 Salary if not active member.
Bonus
Competitive bonus scheme that aligns to work level of role.
Kingfisher Share Save
Save with the option to buy Kingfisher plc shares at the end of a 3 or 5 year period. Offered annually. Three months service is required at the annual invitation date, normally in October.
Diversity & Inclusion
Our customers come from all walks of life—and so do we. We’re committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation.
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