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Centre executive

Reading (Berkshire)
Permanent
Elbrus Partners Ltd
£35,000 a year
Posted: 26 January
Offer description

Centre Executive Location :Swallowfield - Travel required to Brighton approx 1 per week (Travel Expenses Paid) Hours :Full-time, 40 hours per week Salary :£35,000 PA benefits An established flexible workspace provider is looking for a Centre Executive to support the day-to-day running and commercial performance of a busy centre based in Swallowfield and Brighton sites. This is a varied, customer-facing role combining operations, sales, and team supervision, ideal for someone from a serviced office, coworking, hospitality, events, or customer service management background. The Role Working closely with the General Manager, youll play a key role in delivering an exceptional customer experience while supporting revenue growth across coworking, meetings & events, and other non-office income streams. Youll act in a supervisory capacity to on-site support staff and be hands-on in ensuring the centre runs smoothly, safely, and profitably. Key Responsibilities Customer Experience & Sales Deliver a high standard of customer service, driving satisfaction and retention Conduct professional tours and manage enquiries from first contact through to close Build strong relationships with customers through regular engagement and events Resolve customer issues promptly and professionally Operations & Facilities Support the daily operation of the centre, including opening and closing Ensure health & safety standards and compliance are maintained Coordinate repairs, maintenance, and facilities issues Commercial & KPI Support Support delivery of revenue and occupancy targets Drive fast cash revenue streams such as coworking and meetings & events Track and report on sales activity and KPIs Work with marketing on local campaigns to increase demand and visibility Team Supervision Provide day-to-day guidance and support to on-site operations staff Assist with onboarding, training, and performance management Help ensure effective rota planning and coverage About You Experience in a customer-facing, operational or supervisory role Strong commercial awareness with confidence around sales and targets Calm, organised, and able to prioritise in a busy environment Confident communicator with a professional, customer-first approach Comfortable using Microsoft Office and CRM systems Must be able to commute to Swallowfield and Brighton

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