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L-Acoustics is the industry leader in the design, manufacturing, and distribution of premium sound reinforcement technologies. Through our dedication to innovation and product design excellence, we shape the future of sound with technologies that enable audio professionals and artists all around the world to elevate the listener experience.
As the Director of Applications, EMEA, you will provide the technical and operational oversight for all Application operations in the EMEA region. The Application team works in partnership with the Sales and Education teams, and responsibilities include system design, calibration, production support, and training.
This role requires a perfect blend of strategic foresight and leadership acumen to bridge our application strategy and its execution through Application Operations. A key focus of the role is aligning the operations with the global Application team while ensuring we respect and support the business culture of each region within EMEA.
Key Responsibilities:
Application Operations:
* Take responsibility for daily operations of the Application team (eight people) serving customers across EMEA with various application engineering functions—this includes near-daily cross-functional collaboration with Sales and ensuring adequate work coverage and load balancing across the team.
* Manage budget, develop strategy, and execute initiatives to ensure application supports our partners in the region and is a proactive partner in sales and brand promotion.
* Working closely with the Global Director of Application Operations, maintain and improve operational alignment with global Application organization (development of best practices that ensure global consistency while facilitating regional best practices).
* Develop action plans to enhance market penetration and first-hand Application customer contact in key regions.
Forecasting and Planning:
* Determine Application Operations objectives and work with Sales to develop annual demand forecasts for calibration, training, and design activities.
* Review forecast against headcount loading to support budget planning.
* Lead the weekly, monthly, and quarterly cadence of Application Operations, EMEA team activities including workload balancing, identifying appropriate gaps where employees may have opportunities to pursue external skill development.
Leadership and Team Development:
* Provide inspirational leadership and hands-on execution oversight to ensure technical excellence is realized in all projects and missions are fully delivered. This includes modeling exemplary customer/end-user interactions across a range of cultures.
* Lead, coach, mentor, and motivate the Application Engineers in EMEA to achieve continuous improvement in both technical execution and service excellence.
* Develop end-to-end enablement programs for the Application Operations organization, including onboarding, certifications, and continuing education.
* Support the team to promote a culture of no-blame collaboration, where people are encouraged to ask for help from their peers and appreciated for offering it.
Market and Brand Development:
* Support and improve L-Acoustics’ positioning in EMEA by developing new Application Operations opportunities and partnerships.
* Influence the organization by suggesting and implementing new ways to create application opportunities: new market exploration, partnerships, etc.
* Act as a key ambassador of the brand, effectively representing L-Acoustics’ values and corporate culture at a senior level at industry and trade functions throughout EMEA/globally.
Stakeholder Relations:
* Build and maintain long-term business relationships with key players.
* Represent L-Acoustics and the Brand with key players and accounts through client visits, trainings, and product demos.
Data Management and Reporting:
* Monitor the accuracy, compliance, and efficient distribution of reports and other intelligence essential to the Application organization.
* Develop CRM efficiency by activity monitoring and report analysis.
* Encourage best practices through the team for timely CRM updates with project status.
Operational Support and Best Practices:
* Provide high-level operational support to major projects and events through sound design assistance and on-site assistance.
* Serve as an originator and conduct best practices within the Company organization, encouraging cross-divisional and functional collaboration.
Championing Company Values:
* Serve as a champion and custodian of the Company’s core values and behaviors, demonstrating passion, integrity, and inclusivity.
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