As a skilled Field Services Engineer, you will play a critical role in delivering high-quality IT support services to our customers.
Key Responsibilities:
* Travel to various customer sites to provide technical assistance and ensure seamless IT operations
* Install, configure, and troubleshoot a range of IT equipment, including PCs, laptops, tablets, printers, and peripherals
* Perform on-site installations and troubleshooting, leveraging your expertise in software and hardware environments
* Maintain and obtain relevant vendor certifications to stay up-to-date with industry standards
* Adhere to safety and electric static discharge (ESD) precautions at all times
* Document site visits and provide quality updates as required
* Participate in the on-call rota, which includes mornings, evenings, and weekends
* Prioritize flexibility to work overtime when necessary to meet contractual needs
Requirements:
* Proven experience with installing, troubleshooting, and repairing various hardware devices, including end-user computing equipment
* Ability to install and configure software according to customer requirements
* Hold current and relevant vendor certifications, such as Dell, Lenovo, IBM, and HP
* Excellent understanding of hardware maintenance and break-fix principles
* Hold a full UK driving license
* Able to obtain or hold UK security clearances, such as SC and NPPV3, for CDW's external customer base
Essential Attributes:
* Demonstrate a quality-focused approach with excellent attention to detail
* Capable of working independently and remotely on a wide range of products
* Methodical and quality-minded with a right-first-time approach to work, but able to recognize when to request support
* Passionate, professional, and results-oriented with a track record of success in achieving goals
* Physical strength and dexterity to handle IT equipment and work in confined spaces
What We Offer:
* Life Assurance
* Competitive Contributory Pension
* Private Medical Insurance
* Enhanced Maternity Pay
* 25 days holiday + bank holidays
* Option to buy additional holiday
* Dental Insurance
* Season Ticket Loan
We value diversity and inclusivity, and we encourage applications from talented individuals who share our passion for delivering exceptional IT solutions.