Company Description
Title: Group Manager
Location: Aldgate/Liverpool Street, London
Salary: up to £65k
Benefits:
33 Days holiday including bank holidays
Plus your birthday off
3 volunteering days
3 days grandparent leave
24 weeks enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeships opportunities for all experience levels
Pension and life insurance
Discounts available on our Perkbox app; high street shops, holidays & cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme
Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, thats why were looking for a Group Manager who motivates their team across the estate, to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.
We believe that it is our people that set us apart, thats why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a General/Group Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!
Job Description
The Group Catering General Manager is responsible for the strategic leadership, operational excellence, and financial performance of a portfolio of contract catering operations across multiple sites. This role ensures the consistent delivery of high-quality food, service standards, and client satisfaction while driving commercial growth, compliance, and team development.
Operational Leadership
Lead and oversee multiple contract catering sites, ensuring consistent service delivery and operational excellence
Implement company standards, policies, and procedures across all locations
Drive continuous improvement in food quality, service, and operational efficiency
Ensure effective mobilisation of new contracts and smooth transitions
Client & Stakeholder Management
Build and maintain strong relationships with key clients and stakeholders
Act as the senior point of contact for client escalations and strategic reviews
Lead regular client meetings, performance reviews, and business planning sessions
Identify opportunities to enhance service offerings and add value to client contracts
Financial & Commercial Performance
Full P&L responsibility for the group, including budgeting, forecasting, and cost control
Drive revenue growth through innovation, upselling, and contract development
Ensure achievement of financial targets, margins, and KPIs
Monitor labour, food costs, and operational expenditure to maximise profitability
People Leadership & Development
Recruit, develop, and retain high-performing management teams
Coach and mentor General Managers and senior site leaders
Foster a positive culture focused on engagement, accountability, and performance
Ensure compliance with HR policies, employment legislation, and best practices
Food, Health, Safety & Compliance
Ensure full compliance with food safety, health & safety, and legal requirements
Maintain high standards of hygiene, allergen management, and food safety systems
Lead audits, risk assessments, and corrective action plans
Champion sustainability, ethical sourcing, and environmental initiatives
Innovation & Growth
Drive food and service innovation aligned with market trends and client needs
Support business development initiatives, tenders, and contract renewals
Collaborate with culinary, marketing, and central support teams to enhance the offer
Qualifications
Proven senior leadership experience in contract catering or multi-site foodservice
Strong commercial acumen with demonstrable P&L management experience
Exceptional client relationship and stakeholder management skills
Ability to lead and inspire large, diverse teams across multiple locations
Strong understanding of food safety, health & safety, and compliance requirements
Experience in managing complex contracts within corporate, education, healthcare, or leisure sectors
Additional Information
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you dont meet all requirements, wed like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.
Join us and bring your unique perspective to our team.
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