Job ID: 3000975 | Amazon UK Services Ltd.
Amazon Freight (AF) is Amazon’s middle-mile transportation solution, enabling reliable, scalable, and technology-driven freight movement across Europe. By leveraging Amazon’s supply chain expertise and advanced logistics network, AF offers external shippers access to the same high-performing middle-mile capabilities that power Amazon’s own deliveries. We are building a freight business that is customer-obsessed, operationally resilient, and designed to scale rapidly across markets. From expanding into new geographies to creating innovative cost-recovery mechanisms and seamless billing experiences, Amazon Freight is redefining how freight moves in Europe.
The Sr Manager role will lead key product and operational charters within the Billing & Payments ecosystem and Chargebacks, as well as drive geographical expansion and Internal partnership strategies across the EU. You will lead and develop a high performing cross-geo team and manage a portfolio that sits at the intersection of product innovation, process design, stakeholder management, and people leadership. You will be responsible for building scalable, compliant, and customer-obsessed solutions across multiple countries, collaborating with stakeholders from Tech, Legal, Finance, Ops, and Tax. This role offers a unique opportunity to shape core product capabilities, influence business expansion, and drive bottom-line impact through strategic programs.
Key job responsibilities
- Hire, develop, and lead a high-performing, cross-geo team, fostering a culture of ownership, customer obsession, and operational excellence.
- Create and own the long-term vision for key charters, translating strategic goals into actionable roadmaps and leading them from concept to execution.
- Drive product and program strategies that unlock operational scale, automation, and revenue growth across geographies.
- Lead go-to-market execution for new country launches and internal freight partnerships, ensuring cross-functional alignment and measurable impact.
- Improve cost recovery, billing accuracy, and payment flows by partnering with Tech, Legal, Finance, and Operations.
- Manage and deliver high-impact programs including tool migrations, accessorial expansion, and compliance initiatives.
About the team
At Amazon Freight, we blend advanced technology with Amazon's network of 6,500+ owned trailers and 13,000+ trusted carrier partners across UK & EU to move freight-simply and reliably. We apply the same customer obsession that we are known for in the consumer business to the Business to Business segment, aiming to partner with our customers to meet the demands of today while helping to navigate the road ahead. The team is diverse and intercultural with passionate members with a team-focused attitude. Across Amazon, we have committed to reach net-zero carbon by 2040, ten years ahead of the Paris Agreement and we take this commitment seriously in Amazon Freight too. We’re not there yet but if this sounds interesting, maybe you can help us get there.
BASIC QUALIFICATIONS
- Experience directly managing teams of 6 or more
- Experience in product or program management, product marketing, business development or technology
- Experience recruiting and developing high performing teams that deliver outsized results
- Strong analytical skills and the ability to make data-driven decisions
- Proven success in managing cross-functional initiatives across tech and non-tech teams
PREFERRED QUALIFICATIONS
- Experience in freight/logistics, billing systems, or enterprise payment flows
- Experience leading geo-expansion or international go-to-market programs
- Experience in finance/accounting related field
- Experience managing operations teams across countries or time zones
- MBA or Master’s degree preferred
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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