Service desk analyst

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Role: Service Desk Analyst L2

Duration: Fixed term Employment

Location: Aberdeen, UK - Onsite

Job Spec

Graduate with Minimum 3+ years of experience in service Desk

Excellent communication and conversation skills in English with a Versant Score of 70

Good Knowledge of Incident, Change and Problem Management

Manage Service Desk activities, including:

Owning overall responsibility for Incident and Service Request process handling on the Service Desk

Liaise with the Service Manager

Help with the development and issuance of Service Desk Operational Reports

Driving automation and self-service improvements, reducing manual effort for repetitive tasks.

Resolving technical issues over the telephone, via email, via live chat and Self-Service, in a friendly and professional manner

Advanced troubleshooting and resolution of escalated issues, reducing reliance on higher-tier support.