Job description: Warehouse Manager Job Summary To run the day-to-day warehouse operation end-to-end: goods in, stock accuracy, picking/packing, dispatch, replenishment for reps and stores, website stock availability, and customer service support, while maintaining strong controls in Sage and ensuring a smooth flow of stock across the business. This role is central to keeping sales flowing across : Websites (D2C) Sales reps (route trade) Company-owned retail Wholesale / convenience store orders Key responsibilities 1) Warehouse operations and dispatch Plan and lead daily workflow: picking, packing, labelling, dispatch, and courier handover. Ensure service levels for web orders (same day/next day targets where applicable). Maintain a clean, safe, organised warehouse (layout, racking, quarantine areas, returns area). Manage consumables (labels, packaging, stamps, tape, etc.) and prevent downtime. 2) Stock control and stock accuracy Own stock integrity across warehouse, reps, stores, and website stock feeds. Run cycle counts and variance investigations; implement corrective actions. Maintain and improve core stock Prevent oversupply in stores: monitor holdings and recommend/execute optimum adjustments. Manage short-dated/slow-moving stock: rotation, markdown plans, and targeted allocation. 3) Multi-channel replenishment Produce weekly store and rep stock sheets / orders; coordinate picking and despatch. Liaise with store managers and reps to resolve variances, shortages, and urgent needs. Track store deliveries vs received; reconcile differences promptly. 4) Purchasing support and supplier coordination (as delegated) Prepare draft purchase orders based on minimums/optimums, sales velocity, and lead times. Coordinate with freight/couriers (WTC/DPD/Royal Mail etc.) for collections and deliveries. Maintain supplier lead time tracker and chase ETAs to avoid out-of-stocks. 5) Systems & admin (Sage and records) Complete required Sage tasks accurately and on time (buying/selling, internal transfers, sales orders, PO matching where required). Keep documentation clean: delivery notes, credits, returns, discrepancy logs. Support finance/ops with stock-related reporting and queries (without owning full finance tasks). 6) Customer service & issue resolution Respond to customer service emails/calls related to: deliveries, missing items, wrong items, order queries, returns. Support trade customers (store owners/staff) with order and delivery queries. Escalate sensitive issues (complaints, chargebacks, major errors) appropriately. 7) Team supervision (where applicable) Supervise warehouse staff (daily task allocation, standards, productivity, training). Create/maintain SOPs for: picking, packing, goods-in, stock counts, returns, and courier processes. Maintain performance standards and promote right first time culture. Success measures (KPIs) Pick/pack accuracy (errors per 1,000 orders) On-time dispatch rate (web trade) Stock accuracy / variance levels (cycle counts and full counts) Out-of-stock rate on key lines (web stores reps) Speed of variance resolution (time to close discrepancies) Returns and complaint rate attributable to warehouse process Store/reps service level (orders fulfilled in full/on time) Skills & experience Essential Proven warehouse supervision/management experience (fast-moving, multi-SKU environment). Experience in procurement. Strong stock control skills: counts, variance investigation, disciplined processes. Confident using systems/spreadsheets; comfort with stock sheets and structured tracking. Proficient in Excel & Google sheets. Able to run a warehouse day independently: priorities, pressure, accuracy. Ability to carry out regular manual handling of items up to [25] kg safely Ability to work with speed and accuracy Good physical stamina and ability to work on your feet for extended periods Strong advantage Experience supporting e-commerce fulfilment (labels, couriers, returns). Experience with Sage (or similar ERP/accounting stock module). Experience supporting purchasing/replenishment decisions. Understanding of retail/store replenishment and route trade (sales reps). Personal qualities Calm, reliable, and consistent, doesnt let standards slip when busy. Owner mindset with stock accuracy and cost control. Great communicator. Practical problem-solver: fixes root causes, not just symptoms. Working hours 40 hrs per week Monday-Friday 8-4:30pm (Saturday if required, with x1 day off during the week) Join us in creating an efficient warehouse environment where your contributions will be valued! Job Type: Full-time Benefits: Employee discount Free parking On-site parking Work Location: In person