Are you an experienced service provider? Are you looking for something which you can mould and make yours? Role summary: If so, we have a great opportunity for you. We are looking for someone to be the face of the Doctors Account based on site at Princess Alexandra Hospital. You will be working in a small team but you will need to be able to work independently and take full ownership on a day to day basis. This is a critical position that provides customer support to Trust medical workforce teams, managers, and Doctors Direct doctors, ensuring that all interactions with NHSP are quick, simple, and helpful. In this role, you will be a trusted point of contact for both the NHS Trusts and doctors, offering expert advice and guidance on queries that the recruitment or placement teams may not be able to resolve. The on-site Client Services Team is responsible for filling bank shifts efficiently while ensuring that doctors' requirements are met or exceeded. As a Doctors Trust Services Partner, you will focus on building strong relationships with medical workforce teams and doctor communities, proactively identifying and addressing potential process or service issues. Our ultimate goal is to be a “customer-obsessed” organisation that delivers outstanding service. Skills/Responsibilities: This is a busy but rewarding role involving a large variety key tasks Account management working alongside stakeholders Onboard new workers Support compliance maintenance Produce and analyse data from our in house systems Regularly visits wards to meet with managers and Dr's About The Candidate To be successful in this post you will need to; Have strong time management and diary skills with the ability to work to priorities and deadlines Be able to work autonomously and are self motivated Ability to negotiate with all stakeholders with tact and discretion Have excellent interpersonal communication skills, both written and verbal Be able to build effective working relationships with stakeholders across a wide range of professional and managerial groups Have a background of working in a demanding and fast paced environment Have strong excel skills A knowledge of the NHS is beneficial not not essential About Us In return for your commitment, we will offer you some fantastic benefits: Generous annual leave allowance - 27 days per year, plus bank holidays A commitment to talent management & development Values Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme Life Assurance Group Income Protection Wellbeing Programme Employee Assistance Programme Employee Engagement & discounts platform About Us: NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS. We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees. Equality, Diversity & Inclusion (EDI) As part of our commitment to EDI, as well as having a number of related staff support networks and calendar of activities, NHS professionals is also working to the following aims: To ensure we become an inclusive recruiter of choice, encompassing a fully diverse workforce, which truly reflects society To proactively embed the EDI agenda, in a meaningful way, in all that it does To ensure we create a psychological safe environment in which everyone can thrive and be at their best We particularly welcome applications from people from minority groups and will provide support to ensure an equitable process.