Job Description
As a PKI Support/Operator within our Client Delivery and Managed Services function, you will provide 3rd and 4th line break/fix support of the PKI Managed Service and supporting infrastructure alongside day-to-day client request and fulfilment. The role involves responding to incidents, performing root cause analysis, executing planned changes, and supporting continuous improvement of IT services in alignment with business needs and security best practices.
You should have a strong understanding of cryptographic principles, security best practices, and the ability to work with customer of the service to ensure performance, integrity and security. Additionally, you will be required to stay updated on industry standards and emerging technologies is crucial for effective PKI support.
Key Responsibilities
Operational Support & Incident Management
· Provide 2nd/3rd line support for PKI services and supporting infrastructure, including root, subordinate, and issuing CA’s
· Troubleshoot and resolve certificate issuance, revocation, auto-enrolment, and chain validation issues.
· Manage and respond to incidents, service requests...