The Personal Assistant (PA) provides comprehensive administrative support to the senior management team (SMT), primarily supporting the Managing Partner and Clinical Director, enabling them to focus on core responsibilities. This role is critical to ensuring the smooth and efficient operation of the leadership and management of the Partnership by managing schedules, coordinating meetings, handling communication, organizing events, collating data, preparing reports, taking meeting notes and liaising with internal and external stakeholders.
Key Responsibilities
- Act as first point of contact for the Managing Partner and Clinical Director, dealing with correspondence, queries and communications on their behalf.
- Manage complex calendars and organize meetings, workshops and events (including social events) ensuring all staff are suitably briefed.
- Prepare, format, and distribute documents, reports, agendas, and minutes to a high professional standard.
- Monitor incoming communications, prioritizing and redirecting as appropriate.
- Gather, collate and publish performance and progress data for Senior Team and Partner Meetings.
- Manage enquiries, mail, email, correspondence and online/face‑to‑face meetings efficiently and in a professional and supportive manner.
- Liaise effectively with a wide range of internal and external stakeholders, including boards, external agencies and partner organisations.
- Support with project administration, maintaining logs and tracking actions and outcomes.
- Maintain effective filing systems (electronic and paper) in line with Living Well policies and documentation management protocols.
- Contribute to service improvements and operational efficiencies within the administrative function.
- Support the organisation of on/off site events.
- Prepare for, greet and host Partnership meetings and visitors.
About us
Living Well Partnership is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication.
Person Specification
Skills
- Excellent verbal and written communication and interpersonal skills.
- Strong organisational and time‑management skills, with the ability to prioritise effectively.
- Ability to work effectively with all levels of the organisation, including senior executives and staff.
- Maintains the highest standards of confidentiality and discretion when handling sensitive information and professionalism.
- Proficient in Microsoft Office, including intermediate level Excel for preparing reports and presentations.
- Excellent attention to detail and organisational skills.
- Confident and determined with the ability to work on own initiative and as part of a team.
Experience
- Proven experience as a PA, EA, or similar administrative role, preferably within health care, the public sector or VCSE setting.
Qualifications
- Educated to higher level or have equivalent experience in a related area.
- Grade 6 or above GCSE English and Maths (desirable).
- Business / Personal Administration or similar accreditations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
