Job title: Client & Team Experience Manager
Location: Sloane Street
Salary: up to £60,000 basic + up to £7000 bonus
An exceptional opportunity for an experienced Client & Team Experience Manager to join a prestigious luxury brand on Sloane Street. The role focuses on delivering an outstanding client journey and cultivating a positive, inspiring work environment for in-store teams.
Key Responsibilities:
* Lead and inspire the hosting and service support teams to ensure every client enjoys a seamless, warm, and memorable experience.
* Oversee client flow, waiting time management, and service excellence across all touchpoints.
* Collaborate with store and experience teams to enhance the customer journey and introduce bespoke experiences for VIP clients.
* Support sales and management teams in building long-term client loyalty and preparing event or animation guest lists.
* Foster an engaging and supportive team culture through effective onboarding, wellbeing initiatives, and continuous feedback.
* Partner with HR and management on staff engagement, training, and wellbeing programs.
Profile:
* Minimum 3 years’ management experience in a luxury, hospitality, or client-facing environment.
* Strong leadership and customer service expertise with excellent communication skills.
* Organised, proactive, and detail-oriented, able to work independently and under pressure.
* Confident using Microsoft Office and CRM systems.
A fantastic opportunity for a people-focused leader passionate about creating exceptional experiences for both clients and teams.
360 Talent are a high-end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets.
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