ROOLEY LANE MEDICAL CENTRE JOB DESCRIPTION Job Title: Medical Receptionist - Care Navigator Reports To: The Management Team Hours: 25 hours per week. Mon-Fri 1.00pm-6.00pm (inc 15 minute paid break) Job Summary Receive, assist and direct patients (care navigation) in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job Responsibilities To have a thorough knowledge of all Practice procedures. To work in accordance with written protocols. Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits onto clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Enter patient information onto the computer as required, i.e., change of addresses, names, telephone numbers and any ad-hoc information as appropriate. Ensure the waiting room is kept tidy in turn with other staff members. Premises Ensure building security have thorough knowledge of doors/windows/alarm. Open up premises at the start of the day when first to arrive, and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, and rooms are tidied and ready for the next day. Ensure that all new patients are registered onto the computer system promptly and accurately, including Temporary Residents. Contact patients for routine screening as appropriate. Do necessary administration of Pathology Data. Arrange transport for patients when necessary. Process faxes in a timely manner. Open, stamp with date and action stamp all incoming post. Scan hospital letters and patient correspondence in accordance with Practice guidelines. Advise Office Manager when stationary or other equipment is required. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to patients and their carers, Practice staff, and other healthcare workers. All such information from any source is to be regarded as strictly confidential. Health & Safety The post-holder will assist in promoting and maintaining their own and others' health, safety, and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. Equality and Diversity The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues, to include acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation. Personal/Professional Development The post-holder will participate in any training programme implemented by the Practice as part of this employment. Quality The post-holder will strive to maintain quality within the Practice, and will alert other team members to issues of quality and risk. Communication The post-holder should recognize the importance of effective communication within the team and will strive to communicate effectively with other team members and with patients and carers. Contribution to the Implementation of Services The post-holder will apply Practice policies, standards, and guidance.